Member Services Associate

Member Services Associate Pleasanton, CA 94588 Overview Salary Range $16.90 - $17.75 Hourly Travel Percentage None Category Hospitality - Hotel Description Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us. If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that's going places? Your journey starts here! POSITION SUMMARY: The purpose of this position is to provide consistent five-star service to members, guests and staff. The Member Services Associate will also provide accurate information regarding all areas of club operations and uphold all Member Services Desk policies and procedure. COMPENSATION AND BENEFITS INCLUDE: $16.90-$17.75 hourly based upon relevant experience to the role. 401K with dollar for dollar match up to 4%. Complimentary club membership. Discounts on club products and services. Flexible scheduling. QUALIFICATIONS: Member Services Staff consistently exhibit exceptional member service and ability to utilize current procedures. Excellent phone skills; ability to handle intermittent heavy phones. Efficient, well-organized, able to handle a variety of duties simultaneously. Strong background in customer service skills. Excellent written and verbal communication skills with the ability to communicate in a friendly, professional manner under pressure. Ability to work in a multi-faceted organization. Professional image through dress, posture and poise. Assertive with outgoing personality. High School Diploma or equivalent skills gained through experience.