Service Operations Assistant

Service Operations Assistant

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Summary The Service Operations Assistant supports the daily operation of the front end by providing excellent customer service, assisting associates, and helping maintain efficient checkout and service desk operations. This position works closely with front-end leadership to ensure customers receive friendly, accurate, and timely service while supporting cash-handling, operational, safety, and loss-prevention procedures.

Key Responsibilities

• Provide friendly, courteous, and professional service to customers.
• Assist with daily front-end operations, including checkout lanes and customer service areas.
• Support cashiers, courtesy clerks, and other front-end associates with questions and operational needs.
• Monitor customer traffic and assist with opening additional checkout lanes when necessary.
• Assist customers with questions, refunds, exchanges, product locations, and other service needs.
• Help resolve customer concerns professionally and involve store leadership when appropriate.
• Process customer transactions accurately and efficiently.
• Assist with cash-handling procedures and maintain accurate register accountability.
• Follow established procedures for refunds, voids, coupons, discounts, and other transactions.
• Assist with preparing, distributing, collecting, and securing register tills as assigned.
• Support opening and closing procedures for the front end and customer service areas.
• Monitor checkout lanes and service areas to ensure they remain clean, organized, and properly supplied.
• Assist with coordinating associate breaks, assignments, and coverage as directed by management.
• Support associates during periods of high customer traffic and changing business needs.
• Assist with training new associates on register procedures, customer service expectations, and department standards.
• Follow company policies related to cash handling, safety, security, and loss prevention.
• Identify and communicate register, equipment, staffing, or operational concerns to department leadership.
• Maintain confidentiality when handling customer, associate, and financial information.
• Perform cashier, customer service, and other front-end duties as needed.
• Complete additional responsibilities as assigned based on business needs.

Customer Service Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Respond promptly to customer questions and requests for assistance.
• Help create a positive checkout experience through efficient and attentive service.
• Handle customer concerns calmly and respectfully.
• Maintain awareness of front-end conditions and respond quickly when additional customer assistance is needed.
• Promote a customer-first environment throughout the front end.

Qualifications

• Strong customer service and interpersonal skills.
• Effective communication and problem-solving abilities.
• Strong attention to detail and accuracy.
• Ability to handle cash and financial transactions responsibly.
• Ability to organize and prioritize responsibilities in a fast-paced retail environment.
• Ability to work effectively both independently and as part of a team.
• Ability to learn and follow register, cash-handling, and front-end operating procedures.
• Ability to remain professional when handling challenging customer situations.
• Dependable attendance and punctuality.
• Previous retail, cashier, or customer service experience is preferred.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, lift, carry, push, pull, and perform repetitive movements throughout the shift.
• Ability to safely move merchandise, supplies, carts, and other items as required.
• Ability to perform register and customer-service-related tasks for extended periods.

Work Environment

The Service Operations Assistant works primarily in the front-end and customer service areas of the store and interacts frequently with customers, associates, department leaders, and store management. The position requires balancing customer service, register operations, cash-handling responsibilities, associate support, and other daily front-end operational needs.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.