Assistant General Manager

Assistant General ManagerThe ideal Assistant General Manager is a polished operations leader who thrives on balancing high standards with genuine support for their team. You lead by example—serving as the gold standard for client interactions, product expertise, and operational consistency. As a people developer, you enjoy mentoring and empowering others, turning every coaching conversation into an opportunity for growth. You are a systems thinker who thrives on creating smooth workflows, ensuring the team understands not just the 'what' but the 'why.' And as a relationship builder, you treat membership retention as cultivating long-term trust, remembering client preferences and addressing concerns before they arise. This role is about elevating team performance while ensuring the studio delivers an exceptional client experience every day.Restore Hyper Wellness is the award-winning creator of Hyper Wellness®—a revolutionary new category in health. With more than 200 studios across 40 states, we deliver innovative, science-backed therapies that empower clients to look and feel their best. By joining Restore, you become part of a movement dedicated to helping people expand their potential and do more of what they love.As an Assistant General Manager, you'll support the General Manager in driving overall studio success. You'll take ownership of training, operations, and client experience while motivating the team to achieve excellence. This role balances leadership, sales support, and hands-on operations, creating a culture that consistently delivers five-star service. Location: Pittsford, NY Department: Sales and Management Reports To: General Manager Job Type: Compensation: $40,000 to $50,000 + Monthly Bonus Schedule: 40 Hours per week; Some weekends requiredKey ResponsibilitiesClient ExperienceDeliver consistent, high-quality client service by modeling Restore's hospitality standards.Support membership engagement, retention, and issue resolution to ensure positive client outcomes.Proactively de-escalate and resolve client concerns.Products & ServicesDemonstrate in-depth knowledge of therapies, pricing, and compliance to coach staff on product expertise.Guide team members in sales strategies, membership promotion, and hospitality practices.Execution & AccountabilityAssist in KPI achievement by supporting studio sales, marketing, and operational initiatives.Partner with GM to set daily, weekly, and monthly goals for the team.Coach staff through feedback and recognition, ensuring accountability and growth.Studio AppearanceEnsure the studio is consistently clean, safe, and welcoming.Uphold brand standards across all aspects of facility presentation.Lead by example to foster a professional and client-first culture.QualificationsEducation: High School Diploma or equivalent (required).Experience: 1+ year of management or supportive leadership experience (required).Experience: 4+ years of customer-facing experience (preferred).Proven success in sales and team leadership.Strong de-escalation and conflict resolution skills.Exceptional communication skills (written and verbal).Ability to multi-task and manage both client and staff needs.Intermediate computer proficiency.Flexibility to work evenings, weekends, and holidays as needed.BenefitsPaid Time Off (PTO): Available for Full-Time team members.Wellness Perks: Complimentary and discounted Restore services.Compensation: Bonus opportunities.Career Growth: Pathways to advance within Restore's leadership structure.Restore Hyper Wellness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Compensation: $40,000.00 - $50,000.00 per yearRestore Hyper Wellness is the award-winning industry leader and creator of an innovative new category of care—Hyper Wellness®. Restore delivers expert guidance and the most extensive array of cutting-edge modalities available under one roof. With over 100+ locations nationwide and a fast-growing retail footprint, Restore is making true health more accessible than ever before.Restore is one of America's fastest-growing companies right now, and for good reason. Inc. 5000 just named Restore the #1 hottest franchise in America, and #113th company in America.We are on a blazing mission to restore people's health and wellness so that they can do more of what they love every day. Our daily metric? How many people we helped that day. That's why it is paramount that we attract people who are as passionate about helping people as we are.Join us on our mission to help people feel better so they can do more of what they love.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restore Hyper Wellness.