Charlotte - Operations Manager

Freight Forwarding Operations Manager

Oversee end-to-end freight forwarding operations including import, export, air, and ocean shipments to ensure timely and accurate delivery for clients.

Manage and develop a team of operations specialists, providing coaching, performance feedback, and workflow guidance to maintain high service standards.

Coordinate with customs brokers, carriers, agents, and international partners to resolve shipment exceptions and maintain seamless supply chain execution.

Monitor key performance indicators (KPIs) such as on-time delivery, cost per shipment, and customer satisfaction, implementing corrective actions as needed.

Ensure full compliance with U.S. Customs regulations, IATA standards, and relevant international trade laws across all operational activities.

Drive continuous process improvement initiatives to increase operational efficiency, reduce transit times, and lower overall costs.

Serve as a primary point of escalation for client inquiries and issues, maintaining strong relationships with key accounts in the Charlotte market.

This international freight forwarding and logistics company specializes in delivering comprehensive supply chain solutions across air, ocean, and ground transportation. With a global network of agents and partners, they provide tailored import and export services to businesses of all sizes, ensuring compliance and efficiency at every stage of shipment. Their U.S. operations are built on a foundation of deep industry expertise and a commitment to personalized customer service. The company's Charlotte office serves as a key hub for managing freight movements throughout the Southeast and beyond.

Caliber is a specialized staffing and recruiting firm dedicated to connecting top talent with leading organizations across a variety of industries. With a consultative approach, Caliber takes the time to understand both the needs of its clients and the career goals of its candidates to create lasting, meaningful placements. The team at Caliber brings deep market knowledge and a commitment to integrity in every search. Whether you are looking to advance your career or build a high-performing team, Caliber serves as a trusted partner throughout the process.