Resort Operations Director (48203)

The Regional Vice President of MH Operations provides leadership and oversight for a portfolio of manufactured housing communities within an assigned region, driving operational performance, sales growth, and financial results.

• Conducts on-site inspections and ensures each community is consistently maintained and groomed to Sun's curb appeal standards. (Essential)
• Handles and resolves resident complaints in a timely and professional manner, asks questions to determine the validity of complaints and offers possible solutions consistent with established guidelines. (Essential)
• Develops annual occupancy, lease-up and sales projections; implements programs to achieve them. (Essential)
• Creates marketing programs with a detailed marketing strategy that includes timetables, roles and responsibilities of team members, and projected expenses; Implements marketing and advertising plans. (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Determines and approves staffing levels of each community in conjunction with budget.
• Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations.
• Ensures compliance of policies designed to increase team member safety. Completes workers' compensation accident reports and incident reports.
• Attends periodic training and product meetings and continues to update knowledge on industry product, services and trends.
• Collaborates with sales team members to purchase new and pre-owned home inventory; develops pre-owned home listing and brokerage plan for the portfolio.
• Ensures customers and residents receive the highest level of service consistent with Sun's Customer Service philosophy.
• Ensures implementation of annual capital improvement program.
• Monitors safety, loss and risk management at each community as it relates to property, vehicles and equipment.
• Approves the selection of all contractual services for assigned properties.
• Creates, submits and accepts total budget responsibility for the annual operating and sales budgets.
• Controls income and expense categories of portfolio; approves budgeted expenditures up to $25,000.
• Ensures rent is collected by Community Managers at each community on a timely basis.
• Reviews monthly property accounting reports and compiles reports as required. Prepares monthly P&L variance explanations.
• Ensures internal control practices are adhered to.
• Meets with residents, homeowner associations or boards as required and maintains effective communication.
• Other duties as assigned.

• High School Diploma or GED (Required)
• Bachelor's Degree in Real Estate, Business, Hospitality, or related field (Required)
• 5 years in property management experience, including 2 years' supervisory experience (Required)
• Demonstrated leadership abilities
• Excellent interpersonal and communication skills
• Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
• Strong organizational skills
• Working knowledge of basic accounting principles
• Ability to travel frequently with overnight stays
• Intermediate computer proficiency including the ability to use the Microsoft Office Suite, email, and internet
• Flexibility to respond to community needs during non-business hours
• Must have a valid driver's license

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

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Employment Type: Full Time