Help Desk Specialist

IT InternSonaca North America is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions, we are dedicated to making air and space travel safe and sustainable. We have 13 locations across North America and our engineering expertise and operational excellence set us apart from the competition.Since the beginning in 1948, we have a proven track record of delivering high-quality products and services that are reliable, safe, and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry, utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers.We are seeking an IT Intern. The Intern will perform various activities related to the development, implementation, and support of software products by the IT Department. While performing all duties and responsibilities, the Intern will at all times, model the Sonaca North America values and principles and act in a manner consistent with the Code of Business Conduct and Ethics.Essential Job ResponsibilitiesAssist with scheduling and administration of IT projects in MS ProjectAssist with developing and tracking performance metricsAssist with creating documentation for projects and usage of systems implemented by the applications groupHelp ensure compliance with standards by assisting with preparing and/or reviewing project documentation and deliverablesParticipate in system quality assurance and application testing activitiesHelp with updating weekly production plan targets for the groupEducation and ExperiencesStudent currently working towards MBA or Master's Degree in IT preferred, undergraduate students will be consideredFamiliarity with current technology, including a working knowledge of web-based programming toolsAbility to prepare a business caseGood administrative and organization skillsExcellent communication and presentation skillsAbility to work independently under general direction of leadersWhy Choose Sonaca North America?We take care of our people.401(k) retirement savings plan with a percentage company-match contributionCompetitive wagesPaid holidaysPaid time offMedical, dental, vision, life, and accidental insuranceShort-term disabilityLong-term disabilityEmployee assistance plan — for access to counseling, consulting and other community resourcesWellness programTuition assistanceSubject to eligibility, terms, and conditions