Credit and Collections Specialist

Credit and Collections Specialist IIJacksonville - Jacksonville, FL 32218Salary Range $25.00 - $27.00 HourlyDescriptionJOB TITLE: Credit and Collections Specialist II - Jacksonville, FLTEAM MEMBER PERKSAlong with a competitive paycheck, you will also get to enjoy a full suite of benefits including:Sick Time - 5 daysVacation Time - Earn up to 2-weeks on your first year of employmentPaid and Floating HolidaysPremium FREE Medical and Dental coverage optionsVision Insurance401(k) with company matchingLife InsuranceDiscounts on Tires and WheelsOpportunity for advancementWE WANT TO HEAR FROM YOU IF YOUPride yourself in providing excellent customer serviceHave proven time management masteryHave the ability to work independently and in a teamPride yourself on solving problems efficientlyESSENTIAL RESPONSIBILITES:Monitors Soft Hold Orders. Ensures items are addressed within a reasonable timeframe Ability to analyze, and make quick judgement call, in the best interest of the company, while maintain the relationship with the customerCommunicates release delays and non-release with Whse/Sales Rep within reasonable timeframeAddresses cause of hold and resolution with Specialist I; avoid recurrences of soft holdGenerates and monitors aging weekly, identify, address and resolve: Slow Payers - change in payment trend/Red FlagsAccounts rolling over into 30 (+) days past due statusAccounts approaching Credit LineAccounts in need of reconciliation; confirm resolution is completed timelyPayment plan and special arrangements are on trackPrioritizes accounts that need resolution with Specialist IProactively identifies, reviews, and discusses concern accounts with managementClearly documents all internal and external communication in NetSuite, weekly summary, and detailed aging report / monitor same with Specialist IClear and professional verbal/written communication towards collection effortsCollection calls are made with intent to keep and improve customer relationsProvides excellent customer service to internal team members and external customers, alwaysResponds to incoming calls, emails, MS Teams, and Twist from internal Team Members and external customers timely and professionallyMonitors Statement ProcessingPrepares file for accounts assigned to third party collection agency, monitor balance until paid or file closed by agencyTraining and development of new Team MembersSchedules and communicates coveragePerforms variety of other task and special projects as assignedREQUIRED QUALIFICATIONS AND SKILLS:3+ years' experience in Accounts Receivable, credit function and customer service orientated role or a similar or related positionBilingual Preferred (English/Spanish)Excel, VLOOKUP, Word, MS Office, Outlook, Gmail, Teams, TwistExperience in corporate collections and interaction with a large customer baseExperience in a high-volume call centerPreferred industry experience; tire/wheels, auto parts, manufacturing, distributionKnowledge in NetSuite a plus