Client Services Specialist

Job Description

Job Description

Client Services Specialist

Jeannie Cleaning | Part/Full-Time/On-site | Monday–Friday

We do more than clean homes... We Make Lives Better!

 

We are looking for a new team member to assist clients by delivering an exceptional customer experience. This role blends caring client services, scheduling & administrative support, and heartfelt communication to support our MVP Team of technicians and keep our clients delighted.

Position Details

• Title: Client Services Specialist
• Reports to: Director of Operations
• Hours: Full Time/Part Time, Monday–Friday, varies between 7:30 AM – 5:30 PM based on needs of the business
• Earning Potential: $20 hour + performance bonus (negotiable based on experience)
• Portage, MI In office role and must live within 30 minutes of the office
• Start Date Sept 15, 2026 - Sept 30, 2026
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Core Responsibilities

Client Communication

• Answer phone calls live and respond to emails within 24 business hours
• Communicate professionally and warmly via phone, email, and text
• Build lasting relationships with clients through consistent, warm, professional communication
• Proactively reach out to clients to ensure satisfaction and address concerns
• Turn every interaction into a positive, memorable experience

Daily Schedule Management Support

• Support for managing and optimizing daily cleaning schedules as needed
• Adopt and utilize our software to monitor bookings, adjustments, and team assignments
• Communicate schedule changes clearly and promptly with clients and staff

Reporting & Operations

• Flexible and available to support opening or closing the office as needed
• Assist with other office duties as needed

 

Our Ideal Candidate - GWC: Gets It, Wants It, Has the Capacity

We are looking for someone who embodies our core values of Caring, Excellence, and Community. If you are someone who shows up with a smile, has a servant's heart, and the drive to grow, we want to meet you.

Character & Values

• Warm, friendly, and professional. Smiles easily and genuinely
• Cares deeply about helping others; understands listening and problem-solving
• Wants to make a real difference in clients' lives and in our community
• Trustworthy, honest, and reliable in all interactions

Skills & Strengths

• Excellent verbal and written communication skills
• Strong problem-solving ability. Stays calm, resourceful, and solution-focused
• Highly organized and self-motivated with the ability to manage multiple priorities
• Knowledgeable and comfortable with technology
• Loves to learn new things and is eager to grow with the company

Work Style

• Team player who thrives in a collaborative, positive environment
• Enjoys customer service and support as a core part of the role
• Ready to grow with us and sees this as a career, not just a job

Minimum Qualifications

• Must speak English
• 21 years of age or older
• 2 years of customer service experience
• Excellent computer skills: Email, texting, Google Workspace applications, Chrome Browser
• Professional communication
• Excellent problem-solving skills

 

Why Join Jeannie Cleaning?

At Jeannie Cleaning, we believe work can be fun, rewarding, and full of purpose.

• Competitive Pay
• Benefits Package - Health, Vision, Dental, and Life Insurance available (full-time employees)
• Positive, Drama-Free Culture - a workplace where kindness and respect guide everything
• No Nights, No Weekends - a schedule that supports your life
• Growth & Advancement - we invest in your personal and professional development
• Community Impact - be part of something bigger through charity work and local events

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