Solution Architect

Job Description

• Customer Engagement and Communication
  • Understand client’s overall business priorities and success measures, provide strategic guidance on how our products and services can effectively address their challenges.
  • Use knowledge of customer context, portfolio expertise, and deep technical and market/industry knowledge to build long term relationship and credibility with customers individually or at scale
  • Acts as the voice of the customer by driving new feedback into engineering and product teams.
• Architecture, Design and Deployment
  • Run Architectural Design Session(s) to build plans for implementing solutions which align to customer business goals and technical environments.
  • Build, lead, and federate cross-functional teams around pre-sales, POC and pilot projects, ensuring the preparation of robust solutions for deployment to large accounts.
• Technical leadership
  • Lead the introduction of new technologies or services that are aligned with customer needs in a variety of technologies and services to build scalable, resilient, and efficient solutions
• Driving Customer Success
  • Lead, drive and manage engagements for repeatable achievement of revenue and consumption targets.

Qualifications

Qualification we’re looking for:

• Experience
  • 3-4 years of proven experience as a Solution Architect or in a similar technical pre-sales role.
  • An experience in retail would be a plus.
• Skills
  • Customer-centric at heart: every decision you make revolves around our customers and bettering their experience.
  • Strong understanding of SaaS solutions
  • Great project management skills: managing deadlines and delivering tasks/projects on time.
  • Excellent verbal and written communication, with appropriate and logical structuring of thoughts process during discussion/ presentation.
• Abilities
  • Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplineand to work within a virtual global team environment.
  • Ability to travel based on the work you do, and the clients and you serve.
  • Spanish and English speaker.
• Education
  • BA/BS in related field: Business, Data Analytics, Computer Science or other STEM, Information Technology, Software Engineering etc.

Benefits

• Generous paid time off (PTO) : 35 days PTO to enable work/life integration and promotes a culture of trust.
• Health & Wellness : Eligibility for benefits starting day one, plus retirement savings plans.
• Financial future : While retirement savings plans vary by country, we help you plan for your future.
• Family-First Support : Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
• Hybrid work : Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
• Time off to volunteer and give back to your community.
• Career Growth : E-learning opportunities and workshops, and global mobility potential
• Commute benefits : up to $100/month per employee for commuting expenses.
• Philanthropy : Our company matches employee donations up to $500 per year for causes close to your heart.

Additional Information

All your information will be kept confidential according to EEO guidelines.