IT Service Delivery Lead: Multi-Site Help Desk & UC/VTC
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GDIT is seeking aClient Services Manager to lead the organization’s IT Service Delivery, including multi-site Help Desk, Unified Communications, and VTC support. This on-site role in Washington, DC requires ITIL practice leadership and ServiceNow expertise to ensure high-quality customer support across the United States. Candidate must have TS or DOE Q clearance and 5–7+ years in IT Service Delivery, plus a bachelor’s degree in IT, Business, Communications, or equivalent. #J-18808-Ljbffr Socket
- ...Koniag IT Systems, LLC a Koniag Government Services company, is seeking a... ...Service Management Lead to support KITS... ...Center (NOC), Help Desk/Service Desk,... ...within a complex, multi-functional... ...at the client site and approved remote... ...disciplined service delivery environment....WebsitePermanent employmentContract workLocal areaRemote workFlexible hoursNight shift
- Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Customer Success Service Delivery Lead to support KITS and our government customer in Washington, DC. This position requires the candidate to be able to obtain a Public Trust. We offer competitive...SuggestedFlexible hours
- ...awardPosition DescriptionLeads the delivery of FMS-NG Operations, Maintenance, and Enhancements (OM&E) services. Responsible for managing... ...managing large-scale federal IT programs. PMP certification required... ..., FISCAM). Ability to manage multi-million-dollar programs and...SuggestedPermanent employmentContract work
- ...seeking a Deputy Program Manager / Service Delivery Manager to support a large-scale FDA IT infrastructure program. The role... ...continuity of operations, and leads SLA compliance across ten task areas... ...candidate will operate within a multi-layer governance model, coordinate...SuggestedRemote job
- Job Summary: The Service Operations and Asset Coordinator is... ...to support efficient IT service delivery across multiple sites. Responsibilities:... ...service operations, service desk, dispatch, or asset coordination... ...Experience supporting a multi-site environment. Preferred...Website
- ...Enterprise ITSM & Continual Service Improvement (CSI) Lead to support a large, multi-site Department of Defense IT and Cybersecurity program for... ...for process owners, service desk, and resolver groups;... ...resolution, follow-up, and help-desk system experience. ITSM...WebsitePermanent employmentWork at officeNight shiftDay shift
- ...The Client Services Manager is responsible for leading the organization’s IT Service Delivery function, including multi‑site Help Desk operations, Unified Communications (UC), and Video Teleconferencing (VTC) support teams. This role ensures consistent, high-quality customer...WebsiteShift work
- ...opportunity as an IT Support... ...you will help ensure today... ...support or help desk roles... ...experience leading Tier 2 technical... ...superior customer service and support... ...supporting VTC to include... ...IT service delivery processes.... ...experience multi-tasking in an... ...On Customer Site Work Schedule...WebsiteWork experience placementRemote work
- A leading IT services provider is seeking a Desktop Support Manager in Washington, D.C. This role will oversee IT support operations for a... ...with stakeholders. This position requires the ability to work flexibly in a multi-site environment. #J-18808-Ljbffr Insight GlobalWebsite
$150.2k - $160.2k
Manager, IT Commercial Services A senior engineering leadership... ..., this position leads the Enterprise... ..., IT Service Delivery, Business Relationship... ...budgeting and multi-year IT financial... ...outsourced Service Desk, external IT... ...offices, vendor sites, and industry conferences...WebsiteContract workFor contractorsWork at officeFlexible hoursWeekend work- ...General Dynamics - IT is seeking a Help Desk Technician to provide Tier 1 IT support at a government client site in Washington, DC. You will handle onsite and remote support... ...communication, and white-glove service delivery. The role emphasizes routine troubleshooting...WebsiteRemote workShift work
- XLA is seeking a Program Manager in Arlington, VA to lead IT support operations for a large federal client. This role involves... ...of contact with government stakeholders and managing a multi-tier enterprise service desk. The ideal candidate will have over 5 years of program...Website
- ...Friday, August 21, 2026 at 4:00 AM Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Customer Success Service Delivery Lead to support KITS and our government... ...across functional areas, ensuring that multi-team service requests, projects, and initiatives...WebsiteFor contractorsLocal areaFlexible hours
- ...Answer calls in a dynamic IT operations environment,... ...as well as off-site locations throughout the... ...Columbia Log and route service requests and incidents in... ...to both Call Center and Desk Side support Service/Incident... ...technical teams to coordinate multi-tiered technical support...WebsiteWork at office
$104.4k - $172.3k
...any data, and any workflow— helping 85% of the Fortune 500® work... ...seeking an experienced Workplace Services Site Lead in Kirkland to coordinate... ...employee experience delivery and engagement Serve as a... ...and cross-functional teams (IT, Communications, and Security...WebsiteFull timeWork at officeLocal areaImmediate startRemote workFlexible hoursWeekend workAfternoon shiftEarly shift$110k - $160k
...end-user support services. This role... ...including the Help Desk team (10 members... ...improvement in service delivery, optimizes... ...supervisors, and team leads across all... ...Support (on-site troubleshooting... ...Collaborate with other IT teams (e.g.,... ...experience in multi-team support...WebsiteContract workWork at officeLocal areaRemote workRelocationFlexible hoursShift work$70k - $100k
...IT MANAGER | On-Site (Washington, D.C.) About Big Think Big Think... ...-form interviews with leading experts, original columns... ...goal is the same — to help people think more... ...organization, managing the help desk, resolving technical... ...with Amazon Web Services. Knowledge of video post...WebsiteWork at officeWorldwideMonday to Friday$66.57k - $99.86k
...IT Desktop Support Technician II NTT DATA strives... ...PEVS) within Mission and Site Support Services under the Service Delivery Line of Business, focusing... ...We are one of the world's leading AI and digital... ...consulting and industry solutions help organizations and society...WebsiteTemporary workWork at officeRemote workFlexible hours$150k - $185k
Director, IT InfrastructureConservation... ...to help people and nature... ...leads strategy, architecture... ...infrastructure services, enabling... ...and mission delivery worldwide. This... ...CI’s hybrid/multi-cloud infrastructure... ...and Service Desk teams to... ...adherence to site safety and access...WebsiteContract workTemporary workCasual workWork at officeLocal areaRemote workWorldwideFlexible hours- HDR is seeking a Resources Program Management Business Class and Service Delivery Technology Leader to guide program management and technology strategies across HDR’s Resources Group. You will align technical delivery with strategy, working with senior leaders to advance...
$85k - $90k
...IT Manager Silver Spring, MD | Full-Time... ...and mental health services. Our track record... ...life-saving care to help individuals heal, recover... ...Management Lead IT projects end to... ..., and site expansions — including... ...as within a team, multi-task, and communicate...WebsiteFull timeContract workTemporary workFor contractorsRemote workFlexible hours- ...Job Description The IT Project Manager will plan, execute,... ...Position requires on-site support 1-2 days per week. While... ...years of progressive experience leading complex IT projects. Additional... ...with the ability to lead diverse, multi-disciplinary teams in a fast-paced...Website2 days per week1 day per week
$45k - $60k
...Description Job Description IT Support Technician –... ...Director of Managed IT Services Location: Lanham, MD (... ...tools, and at customer sites. The ideal candidate... ...ensure seamless service delivery Participate in IT projects... ...various IT needs, from help desk tickets to onsite...WebsiteFull timeWork at officeRemote workRelocationMonday to FridayShift work- ...motivated and experienced IT Support & Network... ...Escalation Provide Tier 2 help desk support, serving as an... ...efficiently assist off-site staff and colleagues at... .... 2. Advanced Service Request & Incident Management... ...policy. 4. Service Delivery & Documentation Deliver...WebsiteWork at officeRemote work
$125k - $150k
...position is based on-site in the Greater... ...Bello is seeking an IT Manager to oversee operational IT services across clinic and corporate... ...drives service delivery performance,... ...operations across service desk, infrastructure,... ...IT operations in a multi-site environment...WebsiteFull timeWork at officeRemote work3 days per week- Title:Senior IT Customer Support Analyst... ...Support Team Lead to provide advanced... ...end-user support services while helping ensure the timely... ...relocations, and project site deployments.... ...technicians and service desk personnel.Identify... ...present service delivery reports, ticket metrics...WebsiteFull timeContract workTemporary workWork at officeLocal areaRemote workRelocationRelocation packageFlexible hours
$220k - $275k
Director of IT Service Management IT: Service Management Department Summary... ...has direct responsibility to lead the leads a team to deliver,... ...technology centrally (e.g., help desk) and regionally (e.g.,... ...and improved services, service delivery and the end-user experience....Permanent employmentWork at officeRemote workMonday to FridayWeekend work$166.4k - $228.8k
...world for the better. Read further to learn how you could help make great things possible not only in your community,... ...a Resources Program Management Business Class and Service Delivery Technology Leader to lead program management services and service delivery technology...Full timeTemporary workPart time$110k - $130k
...day supervision of the firm’s Service Desk Analysts to provide quality customer... ...in support of the firm’s IT Service Desk. Supervising... ...improvements related to IT service delivery and problem resolution.... ...years supervisory experience in a Help Desk or Service Desk...Remote work$151.7k - $227.6k
...sustainable growth. Every day, we’re helping communities improve, reuse,... ...to the Regional Delivery Leader (RDL), and working closely... ...Construction Management Services Discipline Leads within the US North Region,... ...Management Plans, and site protocols (Personal Protective...WebsiteFull timeTemporary workPart timeFor contractorsCasual workWork at officeLocal areaFlexible hours
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