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IT Service Delivery Lead: Multi-Site Help Desk & UC/VTC

Socket

GDIT is seeking aClient Services Manager to lead the organization’s IT Service Delivery, including multi-site Help Desk, Unified Communications, and VTC support. This on-site role in Washington, DC requires ITIL practice leadership and ServiceNow expertise to ensure high-quality customer support across the United States. Candidate must have TS or DOE Q clearance and 5–7+ years in IT Service Delivery, plus a bachelor’s degree in IT, Business, Communications, or equivalent. #J-18808-Ljbffr Socket

Vacancy posted 2 days ago
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