IT Client Support Specialist 2 NonPerm - Juneau

IT Client Support Specialist 2

Come join the State of Alaska!

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing:

Under the direction of the Department Support Services (DSS), Information Technology Services, Customer Services (IT/CS), the IT Client Support Specialist provides a wide range of Information Technology (IT) support to the Department of Family and Community Services (DFCS) employees i.e. install, maintain, manage, independently troubleshoot and problem resolution for all department IT network hardware and software issues.

Mission and Values/Culture:

The mission of the Department of Family and Community Services is "To provide support, safety, and personal well-being for vulnerable Alaskans."

The IT/CS section of DFCS works as a team with Network Services (NS), Business Applications (BA), Project Management Office (PMO), and the Department Security Office (DSO) to keep the department technologically operational and secure.

Benefits of Joining Our Team:

We are a dynamic, diverse, high performing team where no two days are the same. You will have the ability to use your technical expertise to serve some of the greatest teams of people in Alaska who are dedicated to keeping all Alaskans healthy and safe.

As a State of Alaska employer, we offer competitive wages, generous medical, vision, and dental benefits, personal leave, 12 paid holidays per year, and great retirement benefits.

The Working Environment You Can Expect:

This position's primary workplace will be in Juneau, offering several nearby restaurants and coffee shops and seaside views all within walking distance. DFCS is a dynamic enterprise consisting of a team that is a diverse, highly technical, and collaborative group which embraces, implements, and supports the latest technologies to provide the best operational capabilities and resources to DFCS. We are customer focused and project oriented.

Travel within the State may be required 1 – 2 times per year for 1 – 3 days.

For information on the Juneau community (including schools, hospitals, and housing) please review the Alaska Community Profiles.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

• Adaptability Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.

• Computers: Knowledge of circuit boards, processors, chips, and computer hardware and software, including applications and programming

• Technical Expertise: Effectively applies technical knowledge to solve a range of problems; develops technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches; is sought out as an expert to provide advice or solutions in the technical area.

If you can imagine yourself in this role, we encourage you to apply!