Employee Support Specialist - Human Resources - Juneau

Job Description

Job Description

Description:

Employee Support Specialist

Department: Human Resources

Location: Juneau, AK

Exemption Status: Non-Exempt

Pay Grade(s): 9 ($30.56- 34.93+ DOE)

Purpose: The Employee Support Specialist will assist in the administration and coordination of daily employee support functions, ensuring employee inquiries are processed in a timely manner or routed appropriately for resolution. Maintain timely and accurate records of all employee support interactions to include claims processing, background checks, and drug program administration. This position will also provide benefit program support, to include health, retirement, short/long term disability, and life insurance. This position will support the administration of FML and PALE, maintaining accurate records of time used, documentation submitted, and ongoing updates and ‘return to work status’.

Essential Functions. An individual in this role must be able to perform the following functions with or without reasonable accommodation:

· Prepare, submit, and track workers compensation claims, prepare and submit incident reports as necessary

· Oversight of new hire, random, and reasonable suspicion drug testing program; travel will be required for this task

· Conducting timely background checks of potential new hires to Tlingit and Haida

· Provide support benefits in the administration of health, retirement and life insurance programs

· Assist in the implementation of training and development plans as requested by Learning & Development Manager.

· Assist in distributing and implementing HR policies and procedures

· Process employee inquiries and respond timely

· Assist Benefits & Compensation Analyst with open enrollment process

· Assist in facilitating annual benefits fair

· Assist Recruiting with local candidates and job fair preparation/attendance

· Daily management of Human Resources Inbox, ensuring inquiries are answered or assigned in a timely manner, following up with inquiries still open after 3 business days

· Provide departmental support for timely data entry, electronic filing, and personnel file maintenance

· Other duties as assigned

Knowledge, Skills & Abilities. A comprehensive set of capabilities required to perform job tasks effectively:

· Maintain current knowledge of employee benefits options

· Maintain current knowledge of background, fingerprinting, and drug testing options

· Excellent written and verbal communications skills

· Excellent organizational and time management skills

· Proficient in Microsoft Office Suite

· Ability to work independently and prioritize workload

· Ability to organize, plan, and maintain confidential records

· Ability to search, select, compile, and summarize data and information

· Ability to compare data for completeness, identify any discrepancies or inaccuracies, and make the necessary corrections

Minimum Qualifications (education, experience, skills):

· Associate degree

· Two (2) years’ related experience

· Minimum one (1) year demonstrated experience in program compliance and maintenance

Substitute for associate degree:

· Two (2) years’ relevant experience

Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation:

· Most of the work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying items weighing less than 40 lbs.

· Travel on small aircraft or ferry may be required

Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

· Some travel may be required on small aircraft or ferry.

· Certain positions at Tlingit and Haida may have exposure to certain hazardous materials or conditions. The supervisor will review these if applicable.

Conditions of Hire.

· All employment of Tlingit & Haida is “at will”. This means that the employee or Tlingit & Haida may terminate employment at any time for any reason. Unless specified in writing, no term of employment is expressed or implied for this position.

· Tlingit & Haida is an no tolerance workplace. All regular employees may be required to pass pre-employment and subsequent random drug and alcohol screening to be eligible for and maintain employment.

· Tlingit & Haida requires a criminal background check to be conducted on all employees. All employment offers are conditional until federal criminal background check results verify your eligibility to work for Tlingit & Haida.