Bilingual Customer Service Rep

We are seeking a detail-oriented Customer Service Specialist to support order management, customer communications, and issue resolution in a fast-paced business-to-business environment. This role serves as a key link between customers and internal teams, ensuring orders are processed accurately, shipped on time, and customer concerns are resolved efficiently. Key Responsibilities Process and manage customer orders from entry through shipment. Monitor open orders, pricing holds, and delivery timelines. Serve as the primary point of contact for customer inquiries and issue resolution. Research and resolve pricing discrepancies, deductions, and order exceptions. Communicate proactively regarding delays, shortages, and product availability. Support internal sales and commercial teams with order updates and customer information. Track service metrics and identify opportunities for process improvement. Assist with training and mentoring team members as needed. Qualifications Bachelor's degree in Business, Supply Chain, or related field, or 3-5 years of relevant experience. Experience in customer service, order management, logistics, or supply chain environments. Strong problem-solving, organizational, and communication skills. Ability to manage multiple priorities and meet deadlines. Proficiency with Microsoft Office, including Excel. Experience with ERP systems, EDI orders, customer portals, or deduction management is a plus. Bilingual English/Spanish is preferred but not required. This is an excellent opportunity for a customer-focused professional who enjoys problem-solving, building relationships, and helping drive exceptional service performance. Customer Service Specialist Location: Orlando, FL Area Pay: $22.00 - $24.00/hr We are seeking a detail-oriented Customer Service Specialist to support order management, customer communications, and issue resolution in a fast-paced business-to-business environment. This role serves as a key link between customers and internal teams, ensuring orders are processed accurately, shipped on time, and customer concerns are resolved efficiently. Key Responsibilities Process and manage customer orders from entry through shipment. Monitor open orders, pricing holds, and delivery timelines. Serve as the primary point of contact for customer inquiries and issue resolution. Research and resolve pricing discrepancies, deductions, and order exceptions. Communicate proactively regarding delays, shortages, and product availability. Support internal sales and commercial teams with order updates and customer information. Track service metrics and identify opportunities for process improvement. Assist with training and mentoring team members as needed. Qualifications Bachelor's degree in Business, Supply Chain, or related field, or 3-5 years of relevant experience. Experience in customer service, order management, logistics, or supply chain environments. Strong problem-solving, organizational, and communication skills. Ability to manage multiple priorities and meet deadlines. Proficiency with Microsoft Office, including Excel. Experience with ERP systems, EDI orders, customer portals, or deduction management is a plus. Bilingual English/Spanish is preferred but not required. This is an excellent opportunity for a customer-focused professional who enjoys problem-solving, building relationships, and helping drive exceptional service performance. Equal Opportunity Notice Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact View email address on click.appcast.io . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal . Privacy Notice Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR and UK GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here ( Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; and other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits). #J-18808-Ljbffr Vaco by Highspring