Order Entry / Quotation Assistant

Job Description

Job Description

Flow Control Systems is looking for an Order Entry / Quotation Support Assistant to join our team!

FCS is a Process Control Equipment distributor in the Industrial and Automotive Industry specializing in Automated Control Valves, Instrumentation, Process Equipment and Complementary Products. FCS is a welcoming, dedicated, and fast paced environment for those who are looking for a challenge while getting exposure to Technical / Engineered Products and Solutions. We take pride in our Customer Service and follow through. We listen, we care, we deliver and we’re looking for passionate and outgoing employees who can help us maintain those goals.

This is an Entry Level Position with room for growth. You will receive hands-on training and mentorship. This position requires strong attention to detail in the Order Entry and Quotation process, along with an interest in Hands on Technical Solutions. The applicant must be proficient in Basic Computer Skills, Mathematics and Problem-Solving as you will review Customer Applications, Scope, and Specifications when providing product quotations along with Reviewing Orders that include Large Complex Assemblies. Knowledge of Automated Valves, Actuation, Process Controls, and Process Instrumentation is a benefit.

Job Description

Location: Royal Oak, MI

Work Schedule: Monday through Friday / 8:00 am – 5:00 pm (1 hour lunch)

Rate of Pay: Competitive Salary with Bonuses

Benefits: Employer Paid Health, Vision, Life

Dental ( optional) (employee paid)

Duties and Responsibilities to include, but not limited to:

• Enter/Process Orders following the standard practices and reviewing carefully all customer requirements and quotation workups.
• Verify accuracy – part numbers, descriptions, shipping method, etc on all orders.
• Enter/Process Vendor Purchase Orders for corresponding customer orders and stock.
• Close jobs by organizing paperwork, scanning, and filing.
• Assist customers with order inquiries and/or problems.
• Create Quotations (utilizing quotation software) to meet customer specifications and requirements
• Produce Formal Requests for Quotes (RFQ’s) and compare cost of goods / lead times from Vendors.
• Gather, markup, and provide Technical Data including specifications, mechanical / electrical details, and drawings to the customer.
• Maintain accurate records of quotes, projects, opportunities, contacts and correspondence
• Identify customer’s needs and sales opportunities to help future growth
• Build customer and vendor relationships
• Active collaboration with internal personnel to ensure information share and goal alignments

Required Skills

• Knowledge of Automated Valves and Process Instrumentation is beneficial
• Proficient with Technology including Computers, Microsoft Excel, Word, and Outlook
• Good understanding of mechanical, electrical and industrial automation systems is preferred
• Strong customer service skills
• Ability to deal with customers, tactfully and professionally
• Highly organized and detail-oriented
• Adept and effective communicator – written and verbal
• Analytical and driven
• Enjoy complex problem-solving and collaboration across all levels
• Strong Time Management Skills
• Good attendance and ability to work on site daily