Laundry Center Processor

Job Description

Job Description

Monster Laundry

Title: Laundry Center Processor

Location: 1603 F. Street, Sacramento, CA 95833

Type: Hourly with Pay Period Processing Bonus (see details below)

Date: August 13, 2026

About Monster Laundry

Monster Laundry is a full-service laundry center providing self-service, wash-dry-fold, and delivery services to individuals, families, and businesses in the Sacramento area. We pride ourselves on maintaining a clean, safe, and welcoming environment. Our team culture values engagement, collaboration, diversity, and integrity, and we believe in rewarding exceptional performance.

Position Summary

The Laundry Center Processor role reports into the laundry service department and has the overall responsibility of processing wash-dry-fold orders.  This role reports to the Chief Operating Officer. 

•       The Laundry Processor is responsible for safely, accurately, and efficiently processing customer laundry orders for both Pickup &
Delivery and Drop-Off services.

•       Quality and accuracy of customer preferences is our top priority. Speed is a very close second.

•       We will never sacrifice customer accuracy for speed — but we expect both

Responsibilities:

•       Process assigned orders accurately and efficiently

•       Follow all customer-specific instructions

•       Inspect garments before and after washing

•       Maintain strong and steady production pace

•       Strictly follow all Standard Operating Procedures

•       Support teammates and contribute to a culture of accountability

Performance Standards and KPIs:

•       Minimum Required Performance: 30 lbs per hour average measured over a rolling 2-week period

•       Failure to maintain this minimum may result in coaching, retraining, or performance review

•       After the initial 90-day probationary period, employees are expected to consistently maintain an average production rate of 30 lbs per
hour. If this performance standard is not consistently met, the employee may no longer meet the requirements of the position and
employment in the role may end.

•       After the initial 90-day probationary period, failure to consistently meet the 30 lbs per hour average may result in disciplinary action, up
to and including termination of employment.

•       Company Benchmarks: Strong processors average ~45 lbs per hour. Rockstar processors reach 55–60 lbs per hour while maintaining
high Quality Control standards

Aggressive Bonus Structure:

•       Processors exceeding 30 lbs per hour average may qualify for an aggressive production bonus

•       Bonus eligibility requires meeting all Quality Control standards and strict compliance with SOPs

•       Higher verified production with clean QC results in higher bonus opportunity

BONUS PENALITIES & COMPLIANCE STANDARDS

•       Failure to follow required procedures may result in partial or full removal of bonus eligibility

•       Examples include (but are not limited to):

o   Failure to spin the washer drum before and after loading items

o   Failure to properly measure cleaning products before pouring

o   Pouring cleaning products directly into the soap tray from the bottom

o   Skipping required quality checks or ignoring customer instructions

•       High production numbers do not excuse procedural shortcuts

Qualifications:

•       Ability to read and write English clearly

•       Strong attention to detail and reliability

•       Physical ability to lift up to 55 lbs regularly

•       Ability to stand for extended periods in a fast-paced environment

•       Ability to work a night shift and on weekends

•       Reliable and punctual with strong time management skills

Advancement Opportunities:

High-performing Laundry Processors may advance into:

•       Laundry Processor Supervisor

Promotion is based on performance metrics, quality results, leadership ability, and accountability.

Our Standard:

•       We operate with ownership, accountability, discipline, pride in execution, and commitment to excellence

•       If you want to work in a company where performance is rewarded and standards are enforced, this is your opportunity

Compensation and Benefits:

•        Hourly Wage: $17 - $21 (+ processing bonus)

•        Paid Sick Leave: Accrual of 5 days California Paid Sick Leave (PSL) annually

•        Employee Perks: Weekly free personal laundry service for one load (washing/drying/products included)

•        Equal Opportunity Employer: Monster Laundry values diversity and provides equal employment opportunities to all.