Operations Manager

Operations Manager at Hyatt House DC Convention Center

Join our team at Hyatt House DC Convention Center! Working at Hyatt House DC Convention Center offers the unique opportunity to be at the heart of one of the most vibrant and historically rich cities in the country. Employees are surrounded by iconic landmarks such as the White House, the Howard Theatre, and the Smithsonian museums, all just steps away. The hotel's prime location also provides easy access to public transportation that can get you to and from work with ease. Hyatt House DC Convention Center is close to national parks, Civil War sites, international dining, shopping, and exciting sporting events. This dynamic environment not only enhances the guest experience but also creates an engaging and inspiring workplace for team members who thrive in a culturally diverse and energetic setting.

Operations Manager

Salary Range: $83,000.00 - $85,000.00 annually

Position Summary

The Operations Manager oversees the hotel's comprehensive operations across the various departments. This role requires a self-directed, proactive approach to management, ensuring that all aspects of the hotel run smoothly and efficiently. Emphasis is placed on delivering outstanding guest service, fostering employee engagement, and achieving strong bottom-line results. The ideal candidate will be dedicated to maintaining high standards of hospitality and operational excellence.

Responsibilities

• Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook. Maintain all hotel and brand standards by direct supervision of the various hotel departments.
• Varied work hours required, including weekends and holidays
• Train, mentor, motivate, and empower employees to improve morale and performance.
• Assist the General Manager in resolving guest complaints
• Provide regular performance feedback to employees through both formal appraisals and informal methods.
• Address employee performance or conduct issues in a fair, consistent, and professional manner.
• Develop strategies to improve the business and team performance
• Assist the General Manager with any project assigned
• Meet with all department heads/managers to ensure departments run smoothly and efficiently

Essential Skills and Experience

• Marriott experience required
• Previous hotel supervisory experience.
• Ability to communicate clearly and respond promptly.
• Ability to maintain a calm demeanor in a fast-paced environment.
• Ability to handle any emergency.

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications do not express absolute employment or promotional standards. They are general guidelines to consider alongside job-related selection or promotional criteria.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *Minimum 32 hours/week to qualify

We also offer daily pay access, which lets you receive your earnings the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.