Customer Service Representative (Bilingual English/Spanish Required)

Customer Service Representative

We are seeking a highly capable and detail-oriented Customer Service Representative to support our Florida operations. This is not an entry-level role. This position requires a professional who understands that customers are the priority and is committed to delivering the highest level of service at all times.

Customer service is the primary responsibility of this role. The ideal candidate must be comfortable working in a fast-paced environment, handling high volumes of communication, and ensuring every customer interaction reflects professionalism, urgency, and accuracy. We expect a consistent focus on providing the best customer service experience.

Core Responsibilities:

• Deliver high-quality, professional customer service with a strong focus on customer satisfaction
• Handle customer inquiries, complaints, and follow-ups with urgency, accuracy, and accountability
• Ensure every interaction provides a positive and consistent customer experience
• Process payments and support cash handling responsibilities with accountability
• Maintain accurate records, documentation, and system updates
• Coordinate with internal teams to ensure timely resolution of customer needs
• Monitor customer accounts and follow up on outstanding balances when applicable
• Identify issues proactively and resolve them independently
• Communicate clearly and professionally in both English and Spanish

Cash Handling and Administrative Support:

• Manage daily payment processing, including cash, card, and other transactions
• Ensure proper documentation and reconciliation of payments
• Maintain organized records of transactions and customer interactions
• Support administrative tasks related to customer accounts and operations

Required Qualifications (Non-Negotiable):

• Minimum 2+ years of customer service experience in a fast-paced environment
• Experience handling payments, collections, or cash transactions
• Fluency in English and Spanish (spoken and written) is mandatory
• Strong attention to detail and organizational skills
• Ability to multitask and handle high-volume workload
• Strong communication and problem-solving skills
• Ability to work independently and take initiative
• Must have no restrictions on work schedule

Preferred Qualifications:

• Experience in logistics, transportation, or similar operations environment
• Experience working with customer accounts, billing, or collections
• Experience using CRM or customer management systems

Work Environment:

• Fast-paced, high-volume customer service environment
• High level of accountability and attention to detail required
• Customer-first environment with a strong focus on service quality
• Onsite position based in Davie, Florida

Compensation will be based on experience