Bilingual (English/Spanish) Customer Service Clerk

Job Description

Job Description

We are seeking a bilingual  Customer Service Representative (English/Spanish) to join our team at a growing pharmaceutical company in Miramar. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to manage customer inquiries and order processing in a fast-paced environment.

Location: Miramar, FL
Schedule: Monday – Friday, 8:30 AM to 5:00 PM
Pay Rate: $19.00 per hour

Responsibilities:

• Provide professional and timely support to customers via phone, email, and in person.

• Process customer orders, returns, and exchanges accurately in the system.

• Track shipments and provide order status updates to clients.

• Communicate with internal departments (warehouse, quality control, accounting) to resolve customer issues.

• Maintain accurate and organized records of all customer interactions.

• Handle customer complaints and escalate when necessary to ensure satisfaction.

• Assist in managing client accounts and building positive long-term relationships.

• Ensure all communications comply with company policies and pharmaceutical industry standards.

Requirements:

• High school diploma or equivalent required (Associate’s or Bachelor's degree is a plus).

• Minimum 1 year of customer service experience.

• Must be  bilingual in English and Spanish (oral and written).

• Strong computer skills, including Microsoft Office and CRM systems.

• Excellent problem-solving and communication skills.

• Detail-oriented, organized, and able to manage multiple tasks efficiently.

• Positive attitude and a strong team player.