Program Operations & Systems Manager

What You'll Do In this role, you'll own the systems, processes, and operations that power the Gifted Savings experience-from coordinating program launches and publishing lessons to supporting schools and maintaining the operational infrastructure behind our programs. Working closely with teammates across Product, Program, and Communications, you'll ensure our data, educational content, and workflows are accurate, reliable, and scalable, helping deliver an exceptional experience for students, educators, and school partners. As Gifted Savings grows, you'll play a key role in improving processes and building the operational foundation that enables us to expand our impact. Own and continuously improve the operational systems and workflows that support successful program implementation across schools and communities. Maintain accurate student, school, and program records across internal systems, ensuring data integrity. Serve as the primary administrator for core program tools and workflows, including Clever roster synchronization, user account management, dashboard maintenance, and recurring operational processes. Coordinate program launch logistics, implementation timelines, academic calendars, deployment schedules, and key milestones. Publish and maintain lesson content, activities, and resources within the platform, ensuring all materials are accurate, current, and deployed on schedule. Maintain teacher materials - including toolkits, lesson slide decks, and related resources - and ensure schools always have access to the most current versions. Coordinate surveys, participant recruitment, and research logistics with our academic partners to support ongoing program evaluation. Produce reports, dashboards, and data exports to support program school partners, impact measurement, and internal decision-making. Respond to support requests from students, teachers, and school partners, answering questions, troubleshooting routine issues, and escalating complex inquiries when appropriate. Manage and distribute communications related to lesson schedules, deadlines, portfolio information, and platform access. Partner closely with Product, Program, and Communications to identify opportunities to streamline workflows, improve operational efficiency, and strengthen the overall program experience as Gifted Savings continues to grow. Who You Are You are highly organized, detail-oriented, and energized by building reliable systems and processes. You enjoy bringing order to complexity and creating workflows that make work easier for others. You are comfortable working across spreadsheets, dashboards, SaaS platforms, and operational tools. You have experience supporting operational, administrative, or data-intensive work with accuracy and attention to detail. You proactively identify inconsistencies, solve problems, and follow through to resolution. You communicate clearly, collaborate effectively, and enjoy supporting teammates and external partners. You are dependable, responsive, and take ownership of your work from start to finish. You thrive in a fast-moving environment where priorities evolve and no two days look exactly alike. You find satisfaction in helping others succeed by building systems that are accurate, reliable, and easy to use. You care deeply about education, equity, and expanding opportunity for young people. Experience working in a mission-driven, education-focused, or nonprofit organization is a plus. Why You Should Join Impact: Work on something that will radically advance financial inclusion - and philanthropy - in America and beyond. Amazing Culture: Join a high-performing team whose shared values are: Big Dreams and Bold Action, Results and Learning, Generosity and Teamwork, Honesty and Authenticity, and Freedom and Responsibility. Small Team: Join as an early team member, shaping an idea that can change the world for good. Full Benefits: Get 100% coverage of health, dental, and vision benefits for you and your dependents. Bonus Program: Earn our innovative Bitcoin-denominated deferred bonus plan, allowing you to have the amazing upside of being in a startup while working on a truly meaningful mission. Unlimited PTO: We have a flexible time-off (sick and vacation) policy to make sure we're always taking care of ourselves, so we can help others. Flexibility: Enjoy the freedom of a remote work environment, with occasional travel to connect with team members and participate in impactful program events. Retirement Plan: Plan for your future with access to a 403(b) plan that's simple to manage. Growth: Thrive within a growing organization that prioritizes #J-18808-Ljbffr Universal Gifted Savings, Inc.