Office Manager

SUMMARY The Office Manager reports to the Department Head/Practice Manager. Oversees the daily non-clinical administrative operations of assigned office(s) and supervises non-clinical office staff. Participates in the creation of office policies and procedures and ensures their implementation, especially in the area of patient service. Trains, schedules, and supervises office staff to ensure adequate clinician support. Works collaboratively with the billing team to ensure staff compliance with billing requirements to maximize revenue collection. Participates in implementing new programs and makes recommendations for change to promote office efficiency and effectiveness. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate. In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes. By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals. RESPONSIBILITIES Develop and maintain working knowledge of outpatient medical practice to maximize operational effectiveness. Participate in overall planning of office activities to accomplish the practice’s mission and long and short-term goals. Supervise daily activities of the staff and appropriately assign tasks, establish deadlines, and monitor completion. Ensure that offices are properly staffed and all functions are performed efficiently. Ensure adequate staff training in all office processes and computer programs. Oversee and ensure access to care by providing guidance on triaging patient phone calls, appointment scheduling, and patient registration. Manage patient flow to ensure a prompt, organized, and pleasant patient experience. Recommend opportunities for increased efficiency. Assist in managing provider schedules including office, clinical, and call schedules as required. Ensure adequate administrative support for clinicians. Oversee facility maintenance and acquisition of capital items. Ensure adequate inventory of all office and medical supplies and maintenance of office equipment. Order office and medical supplies as required. Provide data regarding provider activity and productivity and other statistical information as requested. Remain current with E&M Guidelines, compliance regulations, charge posting procedures, and system reports. Collaboration with the billing team to ensure accuracy and timeliness of front end billing activities, including obtaining complete demographic and insurance information and any required referrals, notifications, and authorizations. Develop and monitor processes for ensuring patient, family, practice physician, and referring physician satisfaction. Ensure excellent communication with referring physician offices and inpatient departments. Ensure all activities meet or exceed patient expectations. Effectively manage the Human Resources function. Recruit new staff members, conduct performance evaluations, recommend corrective action, and manage employee improvement plans. Provide continuing development of staff and conduct staff meetings regularly to ensure new and/or changed policies and procedures are communicated and operational issues are addressed. Participate in or lead various teams related to quality improvement as necessary. Preserve and protect patient and employee right to confidentiality. Advise director of actual or potential problems related to regulatory compliance. Implement approved programs to ensure compliance. Perform other related duties as required. MINIMUM QUALIFICATIONS BASIC KNOWLEDGE: Graduate of an accredited medical business education program or equivalent experience required. Minimum high school diploma. Bachelor’s degree in management, business administration, or health care administration preferred. Two years of related experience in the management or administration of a physician practice or hospital outpatient department. Demonstrated ability to manage office operations and supervise staff effectively. Excellent communication and interpersonal skills. Strong working knowledge of computer business applications. Work is performed in an outpatient medical office setting requiring extensive sitting, standing, and walking. Supervision of up to 15 office support staff. Pay Range: $53,060.80-$87,547.20 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903 Work Type: M-F 8:00am-5:00pm some weekends and off shifts as needed Work Shift: Day Daily Hours: 8 hours Driving Required: No #J-18808-Ljbffr