Sales Consultant II - Portland, OR

Who We Are: Guest Worldwide is a global collective of dynamic, industry-leading companies with more than 40 years of experience serving the unique needs of diverse markets worldwide. From providing full-spectrum hospitality and distribution solutions at Guest Supply® to manufacturing award-winning personal care amenities at Gilchrist & Soames, to creating innovative textile solutions at Manchester Mills, we proudly supply products to more than 25,000 hotels in over 100 countries. Guest Worldwide is a wholly owned subsidiary of Sysco, a leading global food and beverage distributor. Position Summary: The Sales Consultant is responsible for promoting the Company’s products and services by building relationships with new and existing customers to become our customers’ most valued and trusted business partner. An outside sales representative utilizes consultative selling techniques to maintain and grow sales of amenities, textiles, room accessories, paper, janitorial supplies, cleaning, FF&E and MRO products to hotels, management groups and other markets within an assigned territory. The main focus is to help the Company’s customers succeed while achieving sales and profit goals established by the Company. Sales Consultants receive a base salary with an opportunity to earn quarterly bonuses based on KPI achievement. Primary Responsibilities: Identify and create new sales opportunities within prospective and existing accounts; make sales calls and presentations to develop and maintain strong customer relationships, increasing sales and category penetration. Utilize consultative selling techniques, product knowledge, ROI, and system tools (Phocas, GForce, Salesforce.com) and sales training resources to target new prospects and market growth opportunities. Continuously manage assigned accounts and take corrective action, as needed, to maintain and improve the overall customer experience. Consult regularly with assigned accounts on new products, services, company changes, holiday schedules, price or information changes, and new opportunities. Immediately notify management if an existing account is at risk of discontinuing service or issues remain unresolved after attempts to correct the situation. Work with Accounts Receivable to ensure customers pay invoices within agreed terms. Collaborate with internal departments to provide vital service information, including advance notification to Merchandising of changes, shifts in product movement, new business, or proprietary product changes. Assist in setting up new accounts, including Customer Account Application (CAA), order guides, pricing, schedules, and files; coordinate with other departments to meet or exceed expectations. Accurately forecast sales results and trends for a specific territory or group of accounts. Minimum Education: Bachelor’s degree in Sales, Marketing, or Business preferred. Minimum Experience: 3–5 years of sales experience with a proven record of success. Experience in hospitality or supply/distribution sales preferred. Experience in relationship sales managing new and existing opportunities and upselling preferred. Experience with trip planning, territory routing, and account prioritization preferred. Skills & Abilities: Excellent communication, verbal and written, and interpersonal abilities to perform at a high level; skilled in email and phone communication, presentation, and responsive interaction with management and associates. Strong organizational and project‑management skills, including planning, prioritizing, and executing multiple initiatives autonomously while shifting priorities as needed. Strong in‑person presentation, negotiation, and closing skills with customers and prospects. Creative, solution‑driven thinking and strong active listening abilities. Effective idea conveyance and product sales capability. Professional demeanor, vibrant personality, and trust‑building ability. Goal‑oriented, self‑starter who thrives in a team environment. Familiarity with general finance concepts required. Prompt response to customer needs and solicitation of feedback to improve service. Timely problem identification and resolution; skilled in gathering and analyzing information to develop alternative solutions. Willingness to make decisions, sound judgment, and ability to act promptly. Approach others tactfully, react well under pressure, accept responsibility, and follow through on commitments. Demonstrate punctuality, consistent attendance for meetings, functions, and conferences, and maintain hours when absent. Computer literacy, including Excel, Word, PowerPoint, Outlook, and internet navigation. Familiarity with analytical software tools and CRM systems. Physical Demands & Work Environment: Regularly required to sit, stand, walk, and use hands and fingers to operate a computer keyboard, mouse, and telephone; must occasionally lift or move up to 20 pounds. Frequent travel to appointments, training sessions, staff meetings, company events, and industry/vendor trade shows. May need to use a personal vehicle for business travel that may involve long periods of sitting; must maintain a valid driver license and current automobile insurance coverage as required by Sysco. Remote work requires reliable internet, necessary software, and a dedicated, distraction‑free workspace to participate in customer or conference interactions. Position may require evening and weekend work depending on customer needs. #J-18808-Ljbffr Sysco Northeast Rdc