Adv Med Support Assistant

Medical Support Assistant

Provides medical administrative support to one or more outpatient clinics. Effectively carry out day-to-day administrative operations relating to the authorization and scheduling of the Community Care. Must provide excellent customer service and must adhere to VA local, National and Service policies and procedures. Must have a thorough knowledge of enrollment, eligibility and beneficiary travel. Supports patient safety standards using the correct Veterans Affairs Identification of all patients. Explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients. Must abide by federal privacy and confidentiality regulations and always exhibit ethical conduct. Incumbent must have knowledge of clinic procedures and regulations; basic medical terminology, skill in operating computer systems and applications, such as VistA, CPRS, CTM, PPMS, HSRM, and Microsoft applications. Maintains appointment schedules for all Community Care. Obtains medical documentation from Community providers, scans to appropriate consult within CPRS and view alerts the VA providers for continuity of care. Incumbent must screen/receive phone calls in a courteous and timely manner. Authorize and schedule appointments, verifies eligibility, monitor pertinent folders in CTM in a timely manner. Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes. Review daily active/pending consults for accuracy and disposition.

Work Schedule: 7:30am-4:00pm or 8:00am-4:30pm

Compressed/Flexible: Not Available

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 91253-A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)