Client Relationship Manager

Client Relationship Manager Job Description About Us Welcome to MedPro Healthcare Staffing, an award-winning agency based in sunny South Florida. We specialize in connecting healthcare facilities with exceptional professionals for temporary positions nationwide, managing recruitment, payroll, and benefits for a seamless customer experience. About the Job As a Client Relationship Manager, you’ll build and maintain collaborative relationships with healthcare clients, securing long-term placement opportunities for foreign-educated healthcare professionals. You’ll serve as a key liaison between MedPro, the client, and foreign-educated clinicians, ensuring timely starts, compliance with immigration requirements, and overall performance excellence. What You’ll Do Manage and grow relationships with assigned healthcare clients through strong account management skills. Understand MedPro’s value proposition and drive client interest in foreign-educated clinicians. Demonstrate motivation with consistent communication, detailed documentation, and effective listening skills. Proactively engage clients to secure orders. Manage client follow-up to ensure high submission-to-offer ratios and effective communication. Address client feedback and candidate escalations on a timely basis. Collaborate with other groups in the department, including the Placement Coordinators, Employee Relations Managers, and clinical team. Review and validate candidates submitted by the Placement Coordinator to ensure alignment with client job order requirements—serving as a second set of eyes to confirm qualifications based on skillset, recommendations, and licensure eligibility. Collaborate with Placement Coordinators and Employee Relations Managers to align candidate preferences with job opportunities. Collaborate with Placement Coordinators to present qualified candidates to clients, acting as a liaison for interview scheduling. Provide coverage for interviews as needed, including facilitating interviews via video conferencing tools when appropriate. Ensure accurate and timely documentation of all activity as per MedPro standards. Collaborate closely with the clinical liaison and clinical teams to align client expectations and ensure high-quality service delivery. Engage in daily meetings to align immigration, recruitment focus, and strategic planning. Required Qualifications Bachelor’s degree and a minimum of 3+ years of recent success in Sales or Account Management experience; or 5+ years of relevant Sales or Account Management experience. Outstanding verbal and written communication skills. Exceptional relationship-building skills. Ability to multi-task and reprioritize in a fast-paced environment. Proven success in a high-volume telephone sales position. Experience navigating a sophisticated CRM system. What We’re Looking For Strong relationship-building skills and a team-oriented attitude. Strategic thinking, project management, and critical decision-making capabilities. Excellent communication and listening skills. Ability to adapt to fast-paced and evolving work environments. Strong analytical skills and problem-solving initiative. Capacity to manage multiple priorities effectively. Compensation Weekly Pay Weekly Company-Wide Raffles based on production Perks of the Job Established opportunities for career advancement. Generous PTO schedule. Paid federal holidays, including a floating holiday and personal holiday. Medical, vision, and dental insurance. 401(k) + matching. Free personal trainer-led boot camp twice weekly. Quarterly wellness days, including healthy meals and chair massages. Team outings, including professional sporting events, picnics, and beach days. Company-sponsored trip to celebrate the holiday season and recognize the year’s accomplishments. #J-18808-Ljbffr MedPro Healthcare Staffing