Remote HR Operations Supervisor - Payroll

Job Title: HR Operations Supervisor - Payroll
Location: Remote

Job Summary
The HR Operations Supervisor of Payroll is responsible for the successful support of PuzzleHR clients by leading and developing a specialized operations team and the processes used to support PuzzleHR clients to successful outcomes. This role is responsible for the day-to-day oversight and development of employees, identifying improvement opportunities for clients and our employees, providing support for complex issues and escalations, procedures, projects, and solutions for PuzzleHR clients.

Job Duties
Provide operational supervision, development, support, and guidance to the Managed Payroll Team.
Proactively and consistently facilitate clear and effective employee and client communication.
Create and deliver proactive employee training sessions for the team based on client needs and opportunities.
Lead and facilitate collaboration internally and externally to establish client success.
Manage all elements of the internal recruiting and onboarding process for new hires to the Managed Payroll Team
Support team members in the creation of SOPs for processes and procedures related to Managed Payroll service and support.
Work in collaboration with the HR Operations Manager and/or Director of Managed HR Services to address service improvements, allocation of resources, and strategic planning.
Own, address, and create action plans for complex escalations and provide support to team and clients accordingly.
Responsible for recurring supervisory duties including but not limited to employee performance management, time and attendance tracking, payroll management and approval, and internal employee onboarding and offboarding.
Identify and implement process improvements, including the development of additional payroll support services.
Build and maintain employee client portfolios that align with organizational goals and workload standards.
Ensure accurate and timely payroll processing across a multi-client portfolio while adhering to internal SLAs and compliance requirements.
Uphold strong internal controls and maintain audit-ready documentation at all times.
Foster a culture of accountability, teamwork, and continuous improvement within the Managed Payroll organization.
Other duties as assigned.

Required Skills
Mentorship, coaching, and employee development.
Advanced understanding of HR and payroll best practices.
Excellent written and oral communication.
Effectively learn and navigate a variety of HR systems and platforms such as payroll, benefits, applicant tracking systems, and HRIS.
Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
Deliver clear and effective presentations.
Handle sensitive and confidential information.

Education and Experience
Bachelor’s degree and/or a minimum of three (3) years in related human resources experience preferred.
A minimum of two (2) years of supervisory experience in a fast-paced environment preferred.
A minimum of two (2) years in related HCM experience preferred.
Demonstrated eye for process improvement.

Physical Requirements
Periods of sitting at a desk and working on a computer.
Must be able to move up to 15 pounds at times.
Must be able to participate in video conferences/meetings.

Salary Description
$69,500.00 - $81,589.00