Receptionist

Receptionist

Summary:
As the Branch Receptionist and the first point of contact for visitors and customers, the branch
reception position plays a pivotal role in ensuring a positive and professional experience. The
position requires excellent communication and organizational skills as we as a friend and
approachable demeanor.

Essential Duties:
• Answers, screens, and directs calls on multi-line phone system in a courteous and
professional manner; takes messages and/or forwards telephone calls to appropriate employee or
their voicemail
• Clears messages each morning and delivers to appropriate employees
• Meets and greets all visitors; determines their needs and directs them to the appropriate
employee or location
• Responds to visitors, clients, and employees in a courteous and professional manner
• Opens and routes incoming mail
• Prepares and forwards outgoing mail and packages
• Composes different routine correspondence as required
• Performs general clerical duties, including but not limited to filing, photocopying, faxing,
and mailing as required
• Codes and processes vendor invoices
• Maintains office supplies and keeps reception area organized
• Demonstrates a high level of professionalism in dealing with confidential and sensitive
issues

Qualifications:
• Excellent verbal and written communication skills; strong interpersonal skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Excellent customer service skills with a friendly and professional attitude
• Ability to multi-task and manage time effectively
• Proficient in working with Microsoft Office software
• Ability to handle customer issues calmy and efficiently

Work Environment:

This role involves prolonged periods of sitting at a desk, frequent use of hands and fingers for
typing and handling office equipment, and occasional standing and walking to communicate with
different departments. You may need to lift and carry office supplies or small packages weighing up
to 20 pounds. Good vision and clear hearing are essential for reading documents and effective
communication. The work environment is typically climate controlled. Occasional exposure to the
busier Dealership floor and/or Service and Parts Departments could require additional safety
measures as needed to adhere to policies and procedures.

Additionally, this position involves frequent travel for meetings at various locations. While a CDL
license is advantageous for roles within our Dealership and Leasing Operations, it is not
mandatory. We adhere to DOT regulations to ensure compliance and utilize a CDL license if
available. Depending on the role, operating a heavy-duty truck within property restrictions may be
required.

EEO Statement:
It is the policy of Kenworth of Louisiana, LLC to provide equal employment opportunity (EEO) to all
persons regardless of age, color, national origin, citizenship status, physical or mental
disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or
expression, genetic information, marital status, status with regard to public assistance, veteran
status, or any other characteristic protected by federal, state or local law. In addition, Kenworth
of Louisiana, LLC will provide reasonable accommodations for qualified individuals with disabilities.