QMS Training / Implementation Specialist

Job Description

Job Description

Description:

Job Summary:

QT9 Software is seeking a customer-focused Training & Implementation Specialist who is passionate about helping organizations successfully adopt our Quality Management Software (QMS). This role partners with customers throughout the implementation lifecycle by leading training sessions, providing best-practice recommendations, troubleshooting business processes, and ensuring customers are positioned for long-term success. The ideal candidate is a quick learner, strong communicator, and skilled problem solver who enjoys working in a collaborative, fast-paced environment.

Duties and Responsibilities:

• Manage customer onboarding by guiding organizations through implementation, software configuration, training, data migration, and go-live readiness.
• Partner with customers to understand their business processes and requirements, providing best-practice recommendations that support successful implementation and long-term adoption.
• Investigate and resolve customer workflow and configuration questions while documenting findings and resolutions.
• Collaborate with customers and internal teams to communicate requirements, resolve software-related questions, and identify opportunities for product improvements.
• Identify implementation trends and customer feedback to recommend improvements to QT9 products, implementation processes, and customer experiences.
• Deliver customer training on system functionality and guide customers through implementation activities to support successful adoption and effective use of the software.
• Conduct instructor-led virtual training sessions that support successful customer onboarding and product adoption.
• Collaborate with cross-functional teams, including Customer Success, Support, and Product Management, to improve customer outcomes and achieve business objectives.
• Guide customers through data migration activities, including data preparation, validation, and import processes to support successful implementation.
• Perform other duties as assigned

Education: Bachelor’s Degree in Business or Computer Science (BA or BS) or related on the Job experience

• Bilingual proficiency in English and Spanish is required.
• One Team Mentality: Takes ownership of both individual responsibilities and team outcomes, willingly stepping in to support others and celebrate shared achievements. 
• Demonstrated ability to deliver effective customer training, with prior SaaS implementation or software training experience preferred.
• Strong time management skills with the ability to prioritize implementations and quickly learn new technologies.
• Independent problem solving and ability to create “outside the box” solutions.
• Must be proficient in MS Office – especially Word & Excel.
• Must have a very good understanding of Microsoft Windows and various web browsers (Chrome/Edge/IE/Safari/Firefox).
• Must have good understanding of web-based applications, database concepts, and software configuration principles.

At QT9 Software, we build cloud-based SaaS and on-premise QMS and ERP solutions that help companies in regulated industries simplify compliance, improve quality, and operate more efficiently. Our platform replaces spreadsheets and disconnected systems with a single, scalable platform used by 1,200+ organizations worldwide.

Founded in 2005, we have grown from a startup into a globally trusted software company while maintaining a collaborative, product focused culture. We design intuitive, configurable solutions that teams can implement quickly and adopt at scale.

At QT9, your work has real impact. You will be trusted to own your work. Your ideas will be heard, and your contributions will directly shape the platform and customer experience. Whether you are building features, supporting customers, or improving internal processes, you will see the results of your work in real time.

We are a growing, engaged team that values collaboration, accountability, and continuous improvement. Our environment is team oriented, where people take pride in their work and hold a high standard for performance.

Headquartered in Aurora, Illinois (moving to downtown Batavia in 2027), QT9 offers the opportunity to grow your career while making a tangible difference.

Company Description

At QT9 Software, we build cloud-based SaaS and on-premise QMS and ERP solutions that help companies in regulated industries simplify compliance, improve quality, and operate more efficiently. Our platform replaces spreadsheets and disconnected systems with a single, scalable platform used by 1,200+ organizations worldwide.\r\n\r\nFounded in 2005, we have grown from a startup into a globally trusted software company while maintaining a collaborative, product focused culture. We design intuitive, configurable solutions that teams can implement quickly and adopt at scale.\r\n\r\nAt QT9, your work has real impact. You will be trusted to own your work. Your ideas will be heard, and your contributions will directly shape the platform and customer experience. Whether you are building features, supporting customers, or improving internal processes, you will see the results of your work in real time.\r\n\r\nWe are a growing, engaged team that values collaboration, accountability, and continuous improvement. Our environment is team oriented, where people take pride in their work and hold a high standard for performance.\r\n\r\nHeadquartered in Aurora, Illinois (moving to downtown Batavia in 2027), QT9 offers the opportunity to grow your career while making a tangible difference.