Training Specialist - Microsoft 365 / Viva (Design & Delivery)

Training Specialist – Microsoft 365 / Viva (Design & Delivery)

Company: ExxonMobil

Role Title: Training Specialist – Microsoft 365 (M365) / Viva

Engagement Type: Contract (via Aquent)

Location: Hybrid (Onsite Tuesday, Wednesday, and Thursday)

Role Overview

We are transforming the way our global workforce connects, collaborates, and delivers results. We are seeking a dynamic Training Specialist – Microsoft 365 / Viva to join our team.

In this role, you will design and deliver scalable, high-impact training that empowers employees to adopt modern Microsoft 365 and Viva tools and work patterns. Operating within an integrated change model—alongside Change Management, Communications, and Business Enablement teams—you will work closely with external consulting partners (including EY), HR / Organizational Effectiveness leadership, and business stakeholders across the enterprise.

Key Responsibilities

• Design M365 & Viva Training Programs: Build structured 60–90 minute learning sessions focusing on core productivity and collaboration tools:
  • Microsoft Teams: Collaboration, channel structure, meetings, and chat best practices.
  • SharePoint: Sites, document libraries, and hub management.
  • OneDrive: Secure file storage, synchronization, and sharing.
  • Microsoft Viva: Viva Engage, Viva Learning, and Viva Insights.
  • Translate complex business scenarios into practical, daily work habits while leveraging and adapting existing Microsoft and partner assets.
• Deliver Large-Scale Virtual Training: Facilitate high-energy, interactive online training sessions for audiences ranging from small groups to thousands of participants using Microsoft Teams. Utilize interactive features—such as polls, live Q&A, and breakout rooms—to maximize engagement across varied audiences (end users, power users, champions, and executives).
• Create Impactful Learning Assets: Develop supporting materials including high-quality PowerPoint decks, quick reference guides (QRGs), job aids, how-to PDFs, and short scenario-based learning modules hosted on our M365 SharePoint learning hub.
• Integrate with Change & Communications: Align training rollouts with enterprise communication campaigns and business enablement toolkits. Serve as an feedback loop for adoption barriers, recurring FAQs, and targeted communications needs.
• Enable Business & Local Ownership: Assist individual business units in tailoring training scenarios to their specific operational workflows. Equip local champions and business leaders to reinforce modern working habits long after formal training concludes.
• Measure, Iterate, & Improve: Track attendance, engagement rates, and learner feedback. Continually refine content and delivery based on quantitative data and stakeholder feedback.

Required Qualifications & Experience

• Experience: 5+ years of dedicated experience in corporate learning & development, technical training, or user enablement, with a focused track record in enterprise software adoption.
• Technical Expertise: Hands-on experience designing and delivering structured training curricula specifically for the Microsoft 365 suite, including:
  • Core Tools (Required): Microsoft Teams, SharePoint, and OneDrive.
  • Viva Modules: Direct experience with Viva Engage, Viva Learning, or Viva Insights (or demonstrated ability to ramp up rapidly).
• Virtual Facilitation: Master-level capability in facilitating virtual training via Microsoft Teams, leveraging advanced features (live polls, Forms, Q&A, breakout rooms, and session recordings) to maintain high engagement.
• Content Creation: Advanced proficiency in Microsoft PowerPoint, SharePoint (for content publishing), and standard instructional asset development.
• Instructional Strategy: Proven ability to break down technical features into simple, behavior-based, “day-in-the-life” learning experiences.

Preferred Qualifications

• Prior experience supporting enterprise-wide technology rollouts or digital workplace transformations within major corporate environments.
• Experience collaborating with or working alongside EY or other top-tier consulting partners within an integrated change framework.
• Familiarity with formal change management frameworks (e.g., Prosci) and user adoption methodologies.
• Background in building, organizing, and maintaining SharePoint-based learning and knowledge hubs.