Auto Body Estimator

Company and EEO Statement Company: Gerber Collision & Glass The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply. Job Description The Estimator’s primary responsibility is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers, communicating with customers and insurance companies throughout the repair process, accurately assessing vehicle damage, documenting needed repairs and parts, and ensuring alignment with team members to achieve the repair facility’s KPIs. Key Job Responsibilities Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details. Provide customers with accurate and timely information, guiding them through the repair process and ensuring they receive excellent customer service. Ensure compliance with all insurance client requirements, processes, and metrics. Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery. Communicate all customer requests and needs to appropriate team members. Provide positive energy when greeting customers in person and on the phone. Understand all required insurance programs and procedures. Participate in daily production walks with the management team as required. Support all team members when required. Participate in monthly health and safety and staff meetings, if required. Attend training, information sessions, and workshops recommended by the store manager. Minimum Education and/or Experience Required for the Job Knowledge of repairs and OE guidelines. High school diploma or equivalent. Aware of where to look for answers. Basic computer skills. Compliance with DRP’s minimum of 1‑year experience. Required Knowledge, Skills, & Abilities Aware of where to look for answers. Basic computer skills. Compliance with DRP’s minimum of 1‑year experience. Must be willing to complete I‑CAR training. Valid driver’s license. Note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job. Benefits That Drive Your Success Annual paid time off (PTO) plans. Two weeks of paid parental leave for full‑time employees who work a minimum of 30 hours per week. Six paid holidays annually. Medical, prescription drug, dental and vision insurance effective Day 1. 401(k) retirement plan with company match. Employer‑paid short‑term disability and life insurance. Additional voluntary life insurance. Continuing education opportunities. Free prescription or non‑prescription safety glasses annually. Annual voluntary uniform stipend. Voluntary daily pay option available. Compensation Details Commission for this position is calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan. Estimated $60,000 - $85,000 per year. In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater. Supplemental pay: This position may also be eligible for bonus opportunities tied to individual or business initiatives. AI Disclosure Statement At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. #J-18808-Ljbffr Mobile Auto Solutions, LLC