Patient Services Coordinator III

Administrative And Clinical Support Role

Mass General Brigham relies on a wide range of professionals to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Does this position require Patient Care? No

Essential Functions:

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries, and schedule appointments. Process patient billing forms and scan documents to patient medical record/LMR.
• Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Provides functional guidance to Office and Practice Assistants.
• In conjunction with Supervisor oversees daily activities of practice staff.
• May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications:

Education: High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No

Licenses and Credentials: Experience office experience 3-5 years required

Knowledge, Skills and Abilities:

• Strong technology and MS Office skills Advanced Outlook, Word, Excel, PowerPoint
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Additional Job Details (if applicable): MGH Downtown Primary Care is in the heart of Downtown Crossing. There is no parking provided onsite, but we are easily accessible by every MBTA line. There is a free gym in the building available to all staff.

Benefits

Medical, Dental, and Vision insurance

Tuition Reimbursement

Generous Paid Time Off

50% Off MBTA passes

Access to childcare resources and emergency backup care

403(b), Cash Balance Retirement Plan, and Tax-Sheltered Annuity options

Exclusive "Perks" - enjoy discounts on tickets and passes for everything from ski resorts to museums to sporting events)

Remote Type: Onsite

Work Location: 294 Washington Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $19.37 - $27.71/Hourly

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.