Patient Services Coordinator
East Boston Neighborhood Health Center
Job Description
Job Description
Patient Services Coordinator
Monday - Friday, 8:00 AM - 5:00 PM
Full time, benefit eligible
Bilingual (english/spanish) required
Essential Duties and Responsibilities:
- Processes applications for actual and potential patients of EBNHC to obtain or maintain eligibility for health coverage not limited to MassHealth (includes disability, 65+, and Buy In), Health Safety Net, Health Connector, Children’s Medical Security Plan.
- Thoroughly and accurately assesses and screens patients to determine probable eligibility for a variety of health coverage programs. This includes comprehensive and an up to date knowledge of the eligibility programs, the eligibility requirements, and covered benefits/services by program, and any out of pocket costs to the patient.
- Thoroughly and concisely completes applications for eligibility in a timely manner.
- Completes all interface with the state for all applications ensuring that the applications and supporting documentation was completely sent/received.
- Updates EPIC appropriately with coverage, FPL, Enrollment Notices, etc.
- Use all applications and eligibility systems available appropriate to the patient’s situation, specifically, MAP, POSC/ MMIS, etc.
Qualifications and Requirements:
- HS Diploma/GED.
- Bilingual fluency Spanish/English required.
- Mass Health Experience is preferred.
- Demonstrated understanding of all government sponsored health insurance programs
- Previous Customer Service work or volunteer experience required.
- Demonstrated excellent organizational, communication, and time management skills.
- Exceptional judgment, initiative, and leadership skills.
- Demonstrated ability to promote a team environment with proven successful outcomes.
Vacancy posted 14 days ago
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