Regional Operations Manager - Soft Services (US South Central Region)

Overview The Regional Operations Manager – Soft Services is responsible for leading the delivery of soft services across a distributed Defense Sector portfolio. The role blends hands‑on operational leadership with strategic program management, supporting transitions, stabilizing new locations, and preparing the portfolio for future service‑line growth. Key Responsibilities Lead regional service delivery across a geographically dispersed portfolio, ensuring consistent execution of soft services. Oversee operations in regulated and security‑sensitive environments, maintaining strict adherence to client, government, and internal compliance requirements. Manage and support site managers and regional teams, reinforcing safety, quality, and performance expectations. Lead startup, transition, and stabilization activities for new facilities while maintaining performance across existing locations. Partner with internal stakeholders and client representatives to implement standardized operating procedures, KPIs, escalation pathways, and communication protocols. Drive labor planning, staffing optimization, and vendor coordination across varied facility types. Support continuous improvement initiatives focused on efficiency, cost control, and service quality. Prepare the region for future soft‑service expansion, including grounds, security coordination, logistics support, and minor facility services. Ensure compliance with quality, policies and program requirements, along with completing all reporting on time. Champion development within the region; conduct performance evaluations, succession planning, and focus on building multi‑unit management skills. Ensure consistent and fair administration of all policies and procedures. Qualifications & Experience Bachelor’s degree or 5–7 years of progressive experience managing multi‑site facility or soft‑services operations. Prior experience supporting government, defense, aerospace, or similarly regulated environments preferred. Proven ability to lead teams #J-18808-Ljbffr CBRE Government and Defense Services