Program Manager

Program Manager

The Program Manager owns the successful strategy execution, coordination, and delivery of a portfolio of related projects for enterprise-level clients and is focused on achieving key business outcomes. The Program Manager develops the plan and direction, aligns cross-functional workstreams, and ensures that the combined output delivers measurable customer and business value.

Key Responsibilities:

Strategic Planning & Mapping

• Define and maintain the overall program structure, vision, and multi-quarter roadmap.
• Translate business objectives into program goals, success criteria, and measurable outcomes.
• Prioritize and sequence workstreams based on strategic impact, dependencies, and resource constraints.

Cross-Workstream Collaboration

• Coordinate multiple workstreams (e.g., Strategic Consulting, AI scenario development, LMS implementation, content development, integrations, change management).
• Ensure alignment between business objectives, timelines, and delivery execution across all projects.
• Manage interdependencies across projects and teams to prevent siloed decision-making and delivery conflicts.

Governance & Decision-Making

• Establish and enforce consistent governance across all projects (standards, processes, reporting, escalation paths).
• Drive program-level decision-making and escalate issues that impact scope, timeline, budget, or strategic alignment.
• Facilitate cross-functional forums (steering committees, working groups) to resolve conflicts and align priorities.

Risk, Dependency & Issue Management

• Identify, assess, and mitigate cross-project risks and issues that could derail program outcomes.
• Maintain a living risk register and dependency map, with clear ownership and mitigation plans.
• Proactively surface and resolve blockers that span multiple teams or systems.

Stakeholder & Executive Communication

• Provide program-level reporting to executives and stakeholders (status, risks, decisions needed, value tracking).
• Tailor communication to audience: tactical updates for delivery teams, strategic narratives for leadership.
• Build and maintain strong relationships with key stakeholders across functions (Product, Engineering, L&D, HR, Customer Success, etc.).

Value Realization & Continuous Improvement

• Align program outcomes with customer success and business value realization (adoption, efficiency gains, revenue impact, etc.).
• Define and track value realization metrics post-delivery to ensure benefits are achieved.
• Continuously improve program processes, templates, and tools based on lessons learned and feedback.

Key Skills:

• Thrives in ambiguity.
• Able to influence without authority, and has a track record of turning complex, multi-team initiatives into coherent, executable plans.
• Thinks strategically and systemically and can connect day-to-day work to long-term business goals, see interdependencies and optimize the whole, not just individual projects.
• Operates as a servant leader, removes blockers, empowers teams, and fosters psychological safety.
• Is decisive in uncertainty and comfortable making recommendations with incomplete information.
• Uses metrics to drive date-informed decisions, not just status reporting.