Desktop Analyst/Helpdesk Technician

About Quantum With over 40 years of innovation, Quantum's end‑to‑end platform is uniquely equipped to orchestrate, protect, and enrich data across its lifecycle, providing enhanced intelligence and actionable insights. Leading organizations in cloud services, entertainment, government, research, education, transportation, and enterprise IT trust Quantum to bring their datato life, because data makes life better, safer, and smarter. Quantum is listed on Nasdaq (QMCO). For more information, visit . Job Description The Desktop Support / Helpdesk Technician provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. This role requires strong troubleshooting skills, excellent customer service, and the ability to work in a fast‑paced environment. Key Responsibilities Respond to requests for technical assistance via phone, chat, email, or in person. Diagnose and resolve hardware and software issues across Windows and macOS environments. Provide support for M365 applications and collaboration tools. Research and resolve technical questions using available resources. Follow standard help desk procedures and document all interactions in the ticketing system. Administer help desk software and maintain accurate records of IT assets. Escalate complex issues to appropriate teams and track resolution progress. Assist with onboarding and training of end‑users on new technologies. Participate in a rotating on‑call schedule for after‑hours support. Maintain a courteous and professional demeanor while delivering exceptional customer service. Stay current with system updates, security best practices, and emerging technologies. Key Competencies Strong customer service and communication skills. Ability to troubleshoot effectively and resolve technical issues promptly. Team‑oriented with a high sense of accountability. Familiarity with networking fundamentals, backup systems, and data communication. Experience using helpdesk ticketing systems. Requirements Associate’s degree in IT or equivalent experience. 2+ years of IT support experience (phone‑based and onsite). Strong Windows expertise (advanced knowledge of Windows 11) and familiarity with macOS. Experience with Active Directory (password resets, group membership). Knowledge of wired/wireless networking and PC setup/configuration. Familiarity with JAMF for macOS device management (preferred). Experience installing and troubleshooting hardware/software. Strong problem‑solving and analytical skills. Excellent written and verbal communication skills. Ability to prioritize and manage multiple tasks in a fast‑paced environment. Ability to work from our office in Centennial, CO five days per week. Desired (Not Required) CompTIAA+ certification. Industry standard for IT support roles. Benefits Diverse portfolio of health, dental, vision, life, disability, and supplemental medical insurance options. Reimbursement and educational programs to support a healthy lifestyle. Company‑matched 401(k) plan. Employee Stock Purchase Program. Compensation Anticipated hourly range: $25.00 to $28.50. Pay will be based on experience, skills, and other factors. #J-18808-Ljbffr LT ZERO Asia Pacific