Associate, Operations Specialist

Operation Specialist

The Operation Specialist assists in overseeing daily operations and training throughout the national portfolio in accordance with Core Spaces' policies and procedures. This position may serve as a troubleshooter and/or serve of interim manager for manager-level positions at properties that have an extended opening or need additional support to achieve specific goals and initiatives. The Operations Specialist is provided weekly assignments that require 80% travel, sometimes including weekend coverage.

What You Will Do

• Must be able to work a full shift / required work schedule including overtime when necessary
• Fulfill the duties of Community Manager when the role is vacant at the assigned community
• Assist with supervising all on-site team members while working at the assigned community
• Assist with interviewing, hiring, onboarding, and training team members on company policies and procedures
• Lead weekly team meeting in the absence of the Community Manager
• Ensure brand standards are met and delivers a 5-star quality of service that enhances the resident experience
• Address resident concerns, assist team members to solve matters and ensure the highest levels of satisfaction
• Process rental payments and invoices for approval by Regional Manager
• Handle resident emergencies in a professional manner, documenting all events and following Core Spaces' incident report protocols
• Support implementation of the property's strategic leasing and marketing plan to maximize occupancy goals
• Maintain detailed knowledge of properties, markets, and submarkets
• Establish an awareness of market trends that evaluates existing marketing strategies
• Work closely with Community Manager, Regional Manager and Director of Community Management to make recommendations that support the needs of the community
• Complete community checklists, inspections, move-in/move out, and turn procedures as needed
• Assist the assigned community to achieve property performance metrics
• Assist with completing all community reporting requirements including financial reporting
• Monitor collections to send late notices, contact residents and guarantors, and file evictions when necessary
• Be a champion of company values and culture and participate in promoting company-wide initiatives
• Responsible for ensuring product presentation always meets brand and company standards
• Enter and approve payroll if requested by Regional Manager
• Assist in addressing employee-related concerns including performance evaluations and reviews
• Lead individual and group training sessions on culture, policies, processes, and systems.
• Assist in training/support of newly acquired communities and/or new developments.
• Identify, develop, and implement training resources to help aid in onboarding of new talent.
• Complete special projects assigned by Director of Training, Director of Community Management, Regional Manager and/or HR/People Ops
• Perform all other duties and tasks as assigned by management
• Must be able to lift and move objects weighing up to 50 pounds regularly, as required by the demands of the job. This may include bending, stooping, and lifting throughout the workday.

Ideally, You'll Have

• High School graduate; college degree preferred but not required
• 3 years of experience in property management or related fields.
• Proficient in Microsoft Office/Google Suite and Windows and/or Apple operating systems

You'll Crush It If You Have Experience With

• Experience in Student Housing
• Experience with Entrata and Yardi software

Organizational Structure

Reports to: Manager, Operations Supports

Direct Reports: N/A

Disclaimer

Please note that job responsibilities, reporting lines, and duties outlined in this job description are subject to change to meet the evolving needs of the organization.

As an Equal Opportunity Employer, Core Spaces celebrates diversity and is committed to creating an equitable and inclusive environment, which creates a sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are and the community they represent.

Pay Range

USD $80,000.00 - USD $90,000.00 /Yr.

Additional Compensation

Employees may be eligible for discretionary bonuses, typically 10% of base salary annually, depending on individual and organizational performance.

Compensation Disclosure

The compensation range listed reflects the base salary or hourly rate that we reasonably and in good faith expect to offer for this role at the time of posting. Actual compensation may vary based on factors such as education, experience, skills, certifications, seniority, geographic location, and business needs.

This role may be eligible for additional forms of compensation, including bonuses, commissions, stipends, or non-cash incentives, depending on position and performance. Benefits may include health insurance, retirement plans, paid time off, and other role-based offerings, subject to eligibility requirements.

All compensation components are subject to change based on business needs or market conditions.