Field Service Tech / Travel

Job Description

Job Description

Description:

Field Service Technician Job Description

Job Title: Field Service Technician Department: 210 Mfg. Service

Reports to: Service and Installation Manager Pay Type: EXEMPT

About Us:

Filtration Automation LLC is a Middleby company, providing state-of-the-art processing equipment for our partners in the food industry. We specialize in providing oil filtration systems—from consultation through system design, manufacturing, and integration. Our cutting-edge technology focuses on turnkey systems for high-capacity further processing lines.

Job Summary:

To provide outstanding service and support to all customers whether it is trouble shooting over the phone or on-site service. The goal is to resolve all customer opportunities and issues as quickly as possible while maintaining a professional and courteous attitude. In-house service on equipment, electrical, assembly, jobs, repairs, etc… is the primary focus when not assisting customers. This job also requires traveling domestically and international plus working most weekends.

Duties/Responsibilities:

· Act as the lead and first line of communication on all service-related phone calls; treating all customers with respect and courtesy while resolving their issue.

· Provide professional assistance, support, and service when on-site at a customer’s facility, remembering that each customer is valuable to our business.

· Recommend parts and other services to customers while on-site at their facility, leaving the customer with a feeling that Filtration Automation can fulfill all their needs.

· Never leave a job unfinished, whether it is in-house or on-site at a customer facility. All jobs should be completed, and the customer should be fully satisfied before a job is considered complete. In extreme circumstances when this is not achievable, please contact your manager before leaving an incomplete job or service.

· Forward any potential sales lead to Sales team, including appropriate contact information and potential sales opportunities.

· Maintain accurate documentation of all services, including detailed trip reports, services provided, accurate time allocation, customer information, and any follow-up required with the customer.

· Follow up with customers on services performed at their facility to ensure that they are nothing less than 100% satisfied and all of their issues have been fully resolved. This follow-up should occur within a couple days from the service visit and documented on the job.

· Accurately complete all paperwork for services provided both on-site and jobs performed in-house. Ensure that service-related jobs are completed correctly and ready to invoice.

· Complete all in-house jobs properly and in a timely fashion. This includes jobs for inventory, jobs for order, customer repairs, or other tasks assigned by management.

· Check with manufacturing during idle time to see if there are assemblies, jobs, or repairs that need attention.

· Performs other related duties/projects as assigned.

Required Skills/Abilities:

· This position requires a strong background in electrical, must be knowledgeable in 480V & 24V systems.

· This position requires the ability to read and follow electrical schematics and or blueprints.

· You must have the ability to troubleshoot electrical and mechanical issues with minimal help.

· Experience in leading improvement efforts in reliability, predictive and preventive maintenance.

· Experience routinely utilizing root cause analysis or other similar problem-solving tools.

· Previous experience in mechanical environment preferably in poultry industry desired.

· Traveling required 75 percent of time and weekends.

· Welding and fabrication are a plus but not required.

Education and Experience:

· High school diploma or equivalent desired.

· 3+ years of industrial maintenance experience preferred.

· Bilingual (English and Spanish) a plus.

· Welding and Fabrication experience or certifications a plus

· Electrical certification a plus.

· Previous work experience, preferably in the food processing industry.

Benefits:

· 401(k) matching

· Dental insurance

· Health insurance

· Company-paid life insurance

· Paid time off

· Vision insurance

Physical Requirements:

· Bending and stooping for long periods of time.

· Sitting and standing for long periods of time.

· Requires being on feet up to 10 hours a day in a wet, cold, or hot environment.

· Ability to lift heavy objects up to 70 lbs.

· Lifting over head up to 30 lbs. on a frequent basis.

· Pushing and pulling on a continuous basis.

Must be able to reliably commute or relocate to Mansfield, TX 76063

Filtration Automation LLC, is an equal-opportunity employer committed to hiring diverse employees. Filtration Automation LLC does not discriminate against any employee regardless of race, age, sex, origin, or disability. All qualified candidates are welcome.