Equipment Sales & Service Analyst

Job Description Summary: Position Summary The Equipment Sales & Service Analyst is responsible for supporting FSOP’ s end-to-end management of equipment sales, service and lease transactions, asset accountability, billing accuracy, and system integration processes. This role serves as a key subject matter expert (SME) for JDE (equipment management systems) and processes, partnering across Sales, Billing, Asset Management, Finance, Operations, and IT to ensure timely billing, financial accuracy, and operational excellence. The role requires strong analytical skills, attention to detail, cross-functional collaboration, and expertise in managing equipment-related transactions and system exceptions across multiple enterprise platforms, including JDE, SAP, P40, and Thirsty. Key Responsibilities Manage equipment sales and lease orders throughout the order lifecycle. Review and resolve aged equipment work orders to ensure timely closure and accurate reporting. Serve as the SME for the JDE application, including training and support for Sales Support teams. Support Account Teams on customer projects and equipment-related initiatives. Manage unreturned equipment reporting and asset recovery efforts. Monitor and analyze an open order report containing over 88,000 records to identify exceptions and drive resolution. Investigate and coordinate resolution of interface issues between JDE, Thirsty, SAP, and P40. Perform asset reconciliations and equipment sales invoicing to ensure financial accuracy. Monitor daily system batch processing and resolve transaction failures impacting asset and financial records. Partner with Billing, Asset Management, Sales Support, Finance, Operations, and IT to resolve complex issues and maintain process continuity. Provide critical institutional knowledge and operational expertise, including support for the upcoming JDE replacement initiative. Qualifications Required Bachelor's degree in Business, Finance, Accounting, Supply Chain, Information Systems, or related field, or equivalent work experience. 3+ years of experience in billing operations, order management, asset management, customer operations, finance operations, or related business functions. Experience working with ERP and enterprise business systems. Strong analytical and problem-solving skills. Proficiency in Microsoft Excel, including large data set analysis and reporting. Demonstrated ability to manage multiple priorities in a fast-paced environment. Strong verbal and written communication skills. Preferred Qualifications Experience with JDE, SAP, P40, Thirsty, or similar enterprise systems. Knowledge of equipment asset management and order-to-cash processes. Experience supporting system integrations, data reconciliations, and issue resolution. Experience training end users and serving as a business process SME. Experience supporting large-scale system implementations or ERP transformation projects. Experience supporting technology, digital, or emerging technology teams to operationalize complex solutions. Demonstrated curiosity and interest in intelligent automation, with the adaptability to learn new platforms and continuously refine solutions that improve business outcomes. Key Competencies Analytical Thinking Process Improvement Customer Focus Financial and Operational Acumen Cross-Functional Collaboration Systems Troubleshooting Project Support Attention to Detail Communication and Training Problem Solving Business Impact This position supports critical operational processes associated with equipment sales, leasing, asset accountability, billing accuracy, and system integration. The role directly contributes to revenue realization, customer satisfaction, financial compliance, asset protection, and operational continuity across multiple business functions. The position also provides essential institutional knowledge and support for strategic system initiatives and transformation programs. The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1‑B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca‑Cola Company's sponsorship to continue to work legally in the United States. Skills Pay Range: United States: 87,000 - 102,000 USD Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage: 7.5 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target. Location(s): United States of America City/Cities: Atlanta Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: September 4, 2026 Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. The Coca-Cola Company is a global community of passionate employees who are refreshing the world and making a difference every day. Innovation has been at the heart of our story since 1886. It goes beyond new flavors and brands. Learn more about our system and how we’re making an impact. As a global organization, we seek opportunities to embrace and champion progress. Our careers span across functions and are globally connected to give you an unmatched career experience. We’re glad you’ve chosen to explore your next career opportunity with The Coca-Cola Company. Learn more about our hiring process and pick up tips on how to showcase your experience and skills so you can stand out and thrive. The Coca‑Cola global business system is composed of The Coca‑Cola Company (TCCC), its subsidiaries and 225 bottling partners around the world. Search jobs throughout our system. #J-18808-Ljbffr Coca-Cola HBC