General Manager 2 - Support Services

About the job General Manager 2 - Support Services Experience level: Mid-senior Experience required: 5 Years Job function: Health Care Provider Compensation: $131,000 - $140,000 Total position: 1 Relocation assistance: No Job Description We are seeking a General Manager 2 - Support Services in Palo Alto, CA. Additionally, this position will have oversight of a Tri-Valley location in Pleasanton, CA. Bring your experience managing Patient Transportation, Patient Equipment Management Solutions (PEMS), and Service Response Center (SRC) programs in healthcare. Key Responsibilities: Harboring and strengthening lasting professional relationships with key client stakeholders Conducting patient rounding with nurses Identifying and implementing process improvement initiatives Ensuring that employees demonstrate an active customer hospitality orientation toward both clients and customers. Integrating fully within our clients organization by becoming a trusted advisor with a customer service focus Analyzing patient satisfaction data, financial results, and implementing additional measurements and action plans in these areas to achieve optimal unit performance. Completing required departmental reporting, including financial reports and analysis Building a positive environment, while developing and motivating the team Participation in and directing the patient transport, PEMS, and SRC operations, employee rounding and interaction with the patients, their families and the nursing staff, ensuring proper transport procedures & staff training. Refine systems ensuring sustained effort of achieving standards and follow through and visibility within the facility. Do you have: Recent experience handling patient transport, PEMS, and SRC program in a hospital. Understands the importance of patient satisfaction, is able to evaluate and recommend improvements to help with patient satisfaction. Strong client/employee relationship-building skills Handle direct reports in multiple locations on the campus. Quickly grasp situations in a rapidly changing environment and logically progress through solutions. Previous Service Response Center (SRC) management, Patient Transport, and/or EVS experience in a healthcare environment. Strong management skills for directing daily operations. Experience ensuring program compliance, controlling costs with project management ability to include a customer focus, the ability to communicate effectively, and a sense of urgency. Responsibilities: Responsible for general management of an account/unit providing two or more core services (Core Services of: Transport, Concierge or Service Response Center (SRC) Senior-most person assigned to a one client account. Qualifications: Basic Education Requirement - Bachelors Degree or equivalent experience. #J-18808-Ljbffr