Customer Support Specialist

Customer Support Specialist Join the ScrubaDub Team! ScrubaDub Auto Wash Centers, New England's premier car wash, is seeking a dynamic Customer Support Specialist to join our team in Natick, MA. As a 60 year old family business, ScrubaDub is proud to be both a Boston Globe and USA Today Top Workplace! As a Customer Success Specialist, you'll be the friendly helpful face of ScrubaDub, interacting with customers in-person, over the phone and via email. You'll have the opportunity to make a real difference by resolving issues, answering questions, and ensuring customer satisfaction for our many unlimited members and other customers. What You'll Do: Provide top-notch customer service, both in-person and over the phone Educate customers about our products and services Efficiently troubleshoot and resolve customer concerns Maintain accurate customer records in our database Stay up-to-date on our evolving products and services Assist with our unlimited membership program Data entry from different reporting systems Small incident report triaging Maintain clean and organized office and lounge area What You'll Need: Previous experience in customer service, sales, or a related field A knack for building strong relationships with customers The ability to juggle multiple tasks and prioritize effectively A positive and professional attitude Excellent written and verbal communication skills Proficiency in Gmail, Word, and Excel Why Join ScrubaDub? Competitive Pay: $22-24+ per hour, based on experience Comprehensive Benefits: Medical, dental, and vision insurance with employer contributions Paid Time Off: Enjoy paid vacation, sick, and holiday time Perks: Free car washes and discounts on detailing services Retirement Savings: 401(k) plan with a 3% employer match Educational Opportunities: Tuition reimbursement and scholarships available Join a fun, Award-Winning team! We're recognized as a Boston Globe and USA Today Top Workplace! Ready to discover why? Apply today! Requirements: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Microsoft Excel: 1 year (Required) Microsoft Word: 1 year (Required)