Service Specialist

Spectraforce Technologies Inc

Job Title: Service Specialist
Location: Rochester New York 14623
Duration: 3+ months
Schedule: Monday- Friday 8:30am-5pm EST (30 min lunch)

Responsibilities:

Delivers quality service to Client's clients who are utilizing the HireRight system for background checks / screening.
They interact via phone, email, chat, and other avenues.
Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
Develops and maintains an intermediate working knowledge of one or more Clinet products, as well as industry policies and procedures.
Identifies opportunities for process improvement and works with leaders to implement.
Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Documents all interactions.
Serves as a mentor for less experienced teammates.
Performs data input, maintaining strong prioritization and organization.

Qualifications:

2 years or more customer service experience
Comfortable with high-volume outbound/inbound calling
Confident, clear, and professional phone presence
Experience in customer outreach
Resilient and motivated by goals and metrics

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Service Specialist in Rochester, NY vacancy

Guest Services Specialist
$15.38 - $17.5 per hour
...Guest Services Specialist Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. The Guest Services Specialist will work on a Full-Time basis out of Helio Health'...
Suggested
Hourly pay
Full time
Temporary work
Local area
Helio Health
Rochester, NY
3 days ago
RETAIL SERVICES SPECIALIST
...middle of the ocean would mean going without simple joys like favorite snacks and coffee runs, but you’d be wrong. As a Retail Services Specialist, you’ll learn very quickly just how important the comforts of home are for keeping ship morale high. So, whether you’re...
Suggested
Part time
Overseas
U.S. Navy
Rochester, NY
1 day ago
Garnishment Services Specialist I
$34k - $55k
...Candidates must be able to work on-site five days per week during designated work hours. Position Overview The Garnishment Services Specialist Level I (GSS I) is responsible for providing excellent support for all Paylocity's clients that subscribe to this service (...
Suggested
Work at office
Local area
Remote work
Worldwide
Paylocity
Rochester, NY
14 hours ago
Tax Services Specialist
$23 per hour
...Position: Tax Services Specialist Location: Rochester, NY Hours: M-F approximately 8am to 5pm EST Pay Rate: $23.00/hr. Job Summary We are seeking a customer-centric, detail-oriented professional who will thrive in a fast-paced environment while demonstrating communication...
Suggested
Full time
Work experience placement
Work at office
Tri-Mar Consulting Inc
Rochester, NY
6 days ago
Remote Virtual Administrative Assistant Scheduling & Reports
A forward-thinking company seeks a Virtual Administrative Assistant to provide remote administrative support. Responsibilities include managing schedules, handling emails and calls, preparing reports, and conducting research. The ideal candidate possesses strong multitasking...
Suggested
Remote work
Gotham Enterprises Ltd
Rochester, NY
4 days ago
Administrative Support Assistant
$22 - $25 per hour
Position Summary: The Administrative Support Assistant - Operations & Finance Department: provides high-level administrative and clerical support to both the Operations and Finance departments. This position plays a key role in maintaining efficient workflows...
Work at office
EFPR Group LLP
Rochester, NY
1 day ago
Office Clerk II, Testing Services (HELPS Program)
$40.99k
...Job Description: Job Function: Function of Position: This position reports directly to the Coordinator of Testing Services and participates with a team to support the planning and oversight of operations in the Testing Services department. The Clerk II will greet...
Permanent employment
Full time
Temporary work
Part time
Work at office
Remote work
Flexible hours
Shift work
Monroe Community College
Rochester, NY
49 minutes ago
Administrative Assistant/Front Desk Receptionist
...Provide general office support and prepare documents as needed Manage office supplies and inventory Offer excellent customer service and support to staff and clients Preferred Qualifications ~1+ years of experience in administrative support ~ High school...
Full time
Work at office
Evolve
Rochester, NY
16 hours ago
Client Service Specialist - Employee Benefits
...divisional team, Daybright Broker Solutions, to further enhance the services, support, and marketing resources to grow the businesses of... .... Daybright is currently seeking a Client Service Specialist to join our Employer Benefits Solutions East Segment located...
Work at office
Local area
Daybright Financial
Rochester, NY
7 hours ago
Sales Coordinator (Rochester, NY)
$65k - $70k
Wonder, a leader in home improvement since 1962, is growing fast—and we want you to grow with us! Recognized as one of Rochester’s Top 100 companies and one of New York’s Best Companies to Work For in 2025, we take pride in our strong reputation, commitment to excellence...
Livingston Associates
Rochester, NY
3 days ago
Order Processor / Inside Sales
...Service Experts Heating & Air Conditioning Position Responsible for supporting the Sales Team, Service Technicians, Maintenance Technicians, and Installers by maintaining accurate data in the appropriate systems, communicating with the customer regarding scheduled calls...
Work at office
Local area
Service Experts
Rochester, NY
5 days ago
Store Sales Processor
$23 - $26 per hour
...vital part of a dynamic team that is committed to providing the highest quality mobility equipment and products, wheelchair vans and services in the country? Medical benefits, Matching 401K, paid time off and more. Join our organization and be a part of a team that...
Hourly pay
Work at office
United Access
Rochester, NY
3 days ago
Sales Coordinator
$52k - $65k
...development budget: $1,500 annually ~ No weekend work, Monday through Friday only Requirements: Sales support or customer service experience Excellence in multi-channel communication (phone, email, text) Responsibilities : Convert 50+ weekly inbound...
Work at office
Immediate start
Remote work
Home office
Monday to Friday
Culligan
Rochester, NY
1 day ago
DME Sales Coordinator I (Entry-Level)
$21 - $25 per hour
...to join our growing team as a DME Sales Coordinator I. This is an excellent entry-level opportunity for someone who enjoys customer service, organization, and working in a fast-paced office environment. In this role, you will help support the coordination and...
Full time
Work at office
Monday to Friday
Weekend work
Afternoon shift
Weekday work
Westside Medical Supply
Gates, NY
8 days ago
Regional Sales Coordinator
$57k - $75k
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet...
Full time
Work from home
Home office
Flexible hours
Night shift
Zimmer Biomet
Rochester, NY
1 day ago
Store Operations Assistant
$20 per hour
.... You’ll enhance the customer shopping experience by working collaboratively with the ALDI team and providing exceptional customer service. Position Type: Full-Time Average Hours: 30+ hours per week Starting Wage: $20.00 per hour Wage Increases: Year 2 -...
Hourly pay
Full time
Temporary work
Part time
Work experience placement
Aldi
Penfield, NY
1 day ago
Float Member Service Advisor
$22 - $28 per hour
...Float Member Service Advisor Rochester, NY ( Apply Job Type Full-time Description Status: Hourly/Non-exempt Location:Monroe County Branches (Brockport, Henrietta, Irondequoit & Webster) Shift/Hours:Full-time, based on business needs. Business hours areMonday-Thursday 9...
Hourly pay
Full time
Work at office
Flexible hours
Shift work
Reliant Community Credit Union
Rochester, NY
5 days ago
Administrative Assistant Community Services FT
Description Provide clerical, communication, and administrative support Family Reimbursement, Self-Direction, Community Habilitation, Arc Reception and Arc Special Projects. Requirements Minimum Education & Experience Associate degree in business administration...
The Arc of Monroe
Rochester, NY
4 days ago
Customer Service Rep/Office Admin
$18 - $21 per hour
...FASTSIGNS Customer Service Representative/Admin As a FASTSIGNS Customer Service Representative/Admin, you will be the initial contact with current customers as well as prospective customers. You will work with customers in numerous ways such as email, telephone, in-...
Hourly pay
Work at office
Worldwide
FastSigns
Rochester, NY
1 day ago
Contract Administrator (Entry-Level)
$18 - $20 per hour
...leader in workplace technology to hire a Contract & Billing Specialist for their Rochester team. This role is perfect for someone... ...administration ~ Billing / invoicing ~ Customer service ~ Reporting or data analysis Strong understanding...
Permanent employment
Contract work
Work at office
TES Staffing Inc.
Rochester, NY
7 hours ago
PIA P&C Service Associate (Tier II)
...Job Title: PIA P&C Service Associate (Tier II) Location: Rochester New York 14623 Duration: 12 Months Schedule: Monday- Friday 8 AM to 5 PM Responsibilities: Working with a highly efficient team to monitor, load and correct deficiencies associated with Disability...
Full time
Work at office
Monday to Friday
Spectraforce Technologies
Rochester, NY
14 hours ago
Personal Injury Legal Assistant
$50k - $60k
...Attorney at Law: Brandon J. Broderick is a prestigious and forward-thinking law firm committed to delivering exceptional legal services. With a blend of tradition and innovation, we are dedicated to staying at the forefront of legal practice and technology. We care...
Hourly pay
Full time
Part time
Summer work
Local area
Brandon J. Broderick LLC
Rochester, NY
11 hours ago
Sales & Service Associate
...Join the Five Star Bank Team as a Sales & Service Associate At Five Star Bank, we believe in more than just banking we believe in building lasting relationships and making a positive impact in the communities we serve. As a Sales & Service Associate, you'll do more than...
Bank staff
Work at office
Local area
Flexible hours
Rotating shift
Afternoon shift
Five Star Bank - California
Rochester, NY
4 days ago
Protective Service Officer (St. John's Meadows)
$19.5 - $21 per hour
...shift in society’s views of elderhood. Join our family of dedicated, talented employees who are at the forefront of innovative senior services delivery in this community. St. John’s embraces living every day by fostering a culture that is friendly, respectful, responsive,...
Hourly pay
Daily paid
Full time
Part time
Shift work
St. John's Embrace Living
Rochester, NY
1 day ago
Exec Support Admin, Digital Health
$55.96k - $78.34k
University Of Rochester Office Of Digital Health Innovation Administrative Assistant As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, ...
Hourly pay
Full time
Work at office
Local area
Shift work
University of Rochester
Rochester, NY
4 days ago
Exec Support Admin, Digital Health Informatics
$55.96k - $78.34k
Informatics Office Administrator As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we ...
Hourly pay
Full time
Work at office
Local area
Shift work
University of Rochester
Rochester, NY
4 days ago
Office Support Administrator
...being named one of America’s Fastest Growing Online Shops by Statista, America’s Best Online Shops 2026, and America’s Best Customer Service 2024–2026 by USA Today. We foster a collaborative, team-oriented environment focused on innovation, accountability, and growth,...
For contractors
Work at office
Salzman Group Inc
Rochester, NY
4 days ago
Remote Data Entry Specialist - Customer Support & Admin
A technology support company is seeking a Remote Data Entry Specialist to provide full-time assistance to clients. The role involves customer interaction via phone and email, maintenance of contact databases, and various clerical tasks such as data entry and document creation...
Full time
Remote work
Workoo Technologies
Rochester, NY
1 day ago
Office Assistant
...Site Services Specialist Are you a proactive professional who thrives in a dynamic environment? We are looking for a dedicated individual to join our team in a multi-faceted site services role. You will be the "boots on the ground" ensuring our client's office runs...
Work at office
Randstad
Rochester, NY
4 days ago
OFFICE ASSISTANT WIC
...divh2WIC Office Assistant/h2pThe health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped...
Work at office
Anthony L. Jordan Health
Rochester, NY
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Specialist. Be the first to apply!