Field Service Technician - Customer Service

Overview Field Service Technician – Customer Service Sales, service and client experience Charlotte, North Carolina, United States Field Service Technician – Customer Service Step into the role of a Field Service Technician and become the driving force behind optimizing industrial automation and packaging equipment. You\'ll not only take charge of servicing, maintaining, and upgrading cutting-edge systems but also act as a trusted advisor, empowering customers to achieve their manufacturing and corporate ambitions. From audits and safety plans to retrofits and training recommendations, you’ll deliver innovative, integrated solutions that elevate performance and productivity. If you thrive on solving complex challenges and creating lasting customer impact, this role is your opportunity to shine! Your future team At PremierTech Systems and Automation, we enhance our clients’ manufacturing facility efficiency by integrating innovative and high-value systems leveraging the full potential of robotics. We are among the largest conditioning, handling, and packaging automated equipment suppliers in the world — whether for nutrition, agriculture, organics or industrial products. What we offer Health, vision, and dental insurance plans - available day one Short-Term & Long-Term Disability Life insurance Health savings and flexible spending accounts Team member and family assistance program 401(K) retirement plan with company match Skills development through University of Premier Tech platform Your future role Manage uptime by proactively identify and address customers’ challenges Advise and train customers on the equipment Understand and integrate customer operations and management needs into clear actions and recommendations Facilitate a harmonious relationship with customers and team members across functions Report daily on activity, book travels, and report timesheet and expenses in timely manner Provide technical phone support for troubleshooting and supporting colleagues Maintain availability for communication with management and customer Promote services, parts, retrofits and training recommendations to customers in line with helping them reach their objectives Audit equipment and provide recommendations to optimize uptime Test equipment to make sure it meets safety regulations Promote health and safety to mitigate risks and safety issues Adapt to a changing travel and work schedule — a minimum of 75% travel is expected Work up to 12 hours per day, possibly nights and weekends as per customer request Technical skills Mechatronic and electro-mechanic Robotics — FANUC or similar preferred Controls — VFD, PLCs, HMI, Allen Bradley or similar Electrical — high and low voltage Mechanical Required skills Proven work experience as a field service technician with electromechanical, pneumatic or hydraulic equipment Associate degree with emphasis in mechanical, electrical or automation Ability to interpret electrical, mechanical, pneumatic schematics PLC troubleshooting experience, i.e., the ability to upload and download High safety proficiency Consultative selling skills Great communication and training skills Proficiency in Microsoft Word, Excel, Outlook Ability to climb a ladder and lift a minimum of 50 lb weight Valid US passport and up-to-date state driver’s license US citizen to access some customer locations; no criminal convictions to inhibit international travel Service of packaging machinery — an asset Do these words spark your interest? Do your eyes light up when you read about this great opportunity? Apply now, we look forward to meeting you! If you are ready to take on this challenge, please bring your drive, ambition and talent, and let’s partner together! #J-18808-Ljbffr Premier Tech