Deskside Support Technician

Overview:

The Deskside Support Technician is responsible for providing operational support and services as a part of Sharp’s IT shared services. Responsibilities include but are not limited to application and computer systems support ensuring compliance to corporate and divisional standards and ensuring accuracy and integrity of services and support.

Responsibilities:

• Build and maintain standard images that will be used by Sharp Americas
• Performing break/fix, support and assistance for PCs. Correcting problems associated with failure or maintenance of the PCs. Maintaining a level of documentation that reflects the complexity and diversity of the environment and facilitates the equipment support process.
• Performing machine and software maintenance including service and installation of desktops, laptops, monitors and other peripherals.
• Where necessary, coordinating with third party Service Providers of equipment for problem resolution.
• May perform support for software break/fix for the standard platform.
• May perform support for standard computer software products.
• Applying emergency software fixes to resolve problems.
• Performing virus eradication using the standard anti-virus tools and / or other measures
• Reloading standard image electronically if required, based upon problem determination.
• Where necessary, providing temporary workarounds to End Users during long-duration maintenance activities.
• Support staff who work remotely from a home office, by troubleshooting Sharp approved hardware and VPN software issues
• Update Sharp Connect with resolution of incident on an ongoing basis.
• Testing the compatibility or special requirements before widespread installation of fixes and workarounds for software from third party software vendors
• Utilize CrowdStrike Falcon and Microsoft Defender to investigate IT Security alerts
• Investigate malicious sign-in activity with Microsoft Entra ID

Position Requirements:

• Must have 1-3 years of hands-on experience with PC hardware/software technologies and end user support.
• Strong technical troubleshooting and problem-solving abilities.
• Excellent interpersonal and customer service skills.
• Experience supporting Windows 10/11 environments and Office 365.
• Knowledge of VPN and remote access tools preferred.
• Familiarity with standard imaging tools, anti-virus software, and remote support tools.
• Experience with ticketing systems (e.g., ServiceNow, Zendesk, etc.).
• Ability to work independently and manage time effectively in a fast-paced environment.
• Certifications such as CompTIA A+, Network+, or Microsoft MCP preferred but not required

ABOUT US: Sharp Imaging and Information Company of America (SIICA)

Sharp Imaging and Information Company of America (SIICA) is a division of Sharp Electronics Corporation, the U.S. subsidiary of Japan's Sharp Corporation, a global technology company which has been named to Fortune magazine's World's Most Admired Company List. Sharp strives to help businesses achieve Simply Smarter work by helping companies manage workflow efficiently, create immersive and engaging environments, and increase productivity. SIICA offers a full suite of secure printer and copier solutions, professional and commercial visual displays and projectors, software management and productivity software and markets durable Dynabook laptops. As a total solutions provider, Sharp has a reputation for innovation, quality, reliability, and industry-leading customer support expertise.

Compensation for this position

The compensation range for this role is $52,000-$56,000. The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.

Employee perks

• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and holistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
• Dynamic culture eager to innovate, enhance diversity, and work smarter.

Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.

No agency resumes will be accepted or fees paid in the absence of an official written engagement agreement executed in advance by Human Resources for this particular position.

All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.