Help Desk Technician

Location: Hackensack, NJ (Onsite)
Schedule: Monday - Friday, 9:30 a.m. to 5:30 p.m.
Client: Vantage Point Consulting - on behalf of a leading professional services firm
Overview:
Vantage Point Consulting is seeking a Help Desk Technician to support our client's Hackensack, New Jersey office. The ideal candidate will be an experienced IT support professional with strong customer service skills and a background in hardware, software, and user support within a professional environment. This is an excellent opportunity to join a dynamic team and provide hands-on technology support in a fast-paced setting.

Responsibilities:

• Provide technical support for hardware, software, and mobile devices.
• Support and troubleshoot video conferences using Microsoft Teams and Zoom .
• Maintain and track IT equipment inventory.
• Document support activity and resolutions in the Firm's ticketing system.
• Follow established help desk procedures and maintain strong documentation discipline.
• Collaborate with team members to ensure timely and effective problem resolution.
• Periodically travel to other firm offices to provide onsite support.
• Participate in office buildouts and expansions as needed.
• Provide occasional shift coverage or extended hours support when required.

Qualifications:

• Proficiency in Microsoft Windows 11 and Microsoft 365 , particularly Outlook and Word .
• Experience with iManage document management system strongly preferred.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and customer service orientation.
• Ability to learn new systems and processes quickly.
• Strong attention to detail and organizational skills.
• Proven ability to work both independently and collaboratively.
• Prior experience in a law firm or professional services environment preferred.
• Associate's or bachelor's degree in Information Systems , Computer Science , or a related field-or equivalent work experience.