Records Management Assistant

The Records Management Assistant supports the processing and maintenance of consumer and PCA/Worker records by receiving documents, updating information, and assisting with electronic filing. This role helps ensure records are accurate, organized, and up to date while following established procedures and guidelines. The Assistant contributes to efficient operations by supporting record updates, resolving basic issues, and maintaining data integrity across systems.

• $19.50 an hour
• Monday - Friday, 8:30am to 4:30pm
• Full-time, 35 hours a week
• 4 weeks in person training, then hybrid
• Stoughton, MA location

Essential Job Functions

Documentation Intake and Processing

• Receive and review documents submitted via email, fax, or internal systems
• Process standard forms and requests using established procedures
• Assist with reprint requests such as pay stubs or tax documents
• Electronically file documents and maintain organized digital records

Data and Record Maintenance

• Assist with updates to demographic and contact information
• Perform basic quality checks to ensure accuracy of records
• Support updates related to status changes such as terminations or discharges
• Ensure records are current and properly documented

Payment Method and ACH Account Management

• Assist with processing payment method updates such as direct deposit changes
• Help maintain accurate account information in internal systems

Issue Resolution and Support

• Research basic issues using internal tools and follow up as needed
• Escalate complex issues or discrepancies to appropriate team members
• Assist with clarifying documentation requirements

Competencies

• Strong attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Organizational and time management skills
• Ability to follow established procedures and guidelines
• Clear and professional communication skills
• Basic computer proficiency (Microsoft Office, data entry)
• Ability to maintain confidentiality

Preferred Experience

• Administrative, data entry, or customer service experience
• Experience working with records or document management systems
• Familiarity with Microsoft Office applications

Required Education

• High School Diploma

Travel

• Travel to company sites and agencies as required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit, stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.