Receptionist

ReceptionistThe Receptionist serves as the first impression of Donor Network of Arizona, creating a welcoming and professional experience for visitors, employees, vendors, and community members. This position is responsible for managing front desk operations, supporting office administration, coordinating visitor access, and maintaining a clean, organized, and hospitable environment.More than a receptionist, this role helps create a positive workplace culture by ensuring guests feel valued, employees receive support, and day-to-day office operations run smoothly. The ideal candidate is customer-service focused, organized, proactive, and energized by helping others.This role is best suited for someone who is professional, approachable, detail-oriented, adaptable, and passionate about creating exceptional experiences for everyone who interacts with the organization.Welcome visitors and create a positive first impression through friendly, professional interactionsGreet guests, employees, vendors, and community members while providing exceptional customer serviceManage visitor registration, badge issuance, and sign-out proceduresAnswer and route incoming phone calls in a courteous and professional mannerProcess and distribute incoming mail and packages throughout the organizationCoordinate outgoing mail and ensure timely delivery and processingMaintain inventory of kitchen, beverage, and office suppliesOrder supplies and organize storage areas to support daily operationsRespond to public inquiries and provide general information about the organization and donationInteract with vendors and service providers for maintenance, repairs, and office servicesReport facility-related concerns and assist with follow-up as neededSupport departments with administrative projects and special assignments as neededPerform other duties as assigned in support of organizational operationsSchedule is Monday through Friday 8am - 4:30pm. No remote work.Every interaction at the front desk is an opportunity to provide outstanding service, support a mission-driven organization, and contribute to an environment that honors donors, serves families, and helps save and heal lives through donation.QualificationsMinimum EducationHigh School or EquivalentSkills RequiredExemplary communicationDemonstrable empathy, patience and consistencyExceptional work ethic – follow throughProfessionalismFull view of customer experience – self awarenessSeamless adaptability / flexibilityAdministrative skills requiredMaintain logsOrganized work flowComputer skillsWorking knowledge of Windows environment;Microsoft Word, Microsoft Excel, Microsoft Team, and Microsoft Power PointPhysical DemandsLight physical effort (lift/carry up to 20 pounds)Mostly sedentary workStanding/walkingOccasionally lifts supplies/equipmentOccasional reaching, stooping, bending, kneeling, crouchingWorking ConditionsExcellent attendance and punctuality requiredSubject to interruptionsAdditional InformationDonor Network of Arizona is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristics as outlined by federal, state, or local laws. All employment is based on qualifications, merit and business need. If you require a reasonable accommodation due to a disability during the application or interview process, please contact our team at View email address on click.appcast.io. We are committed to maintaining a drug-free workplace.