Leasing Associate (Multi-site)

Leasing Associate (Multi-site)

Holland is seeking a customer service oriented, team player to join our dedicated property management team at our multi-site community, Quin and Nita, in Denver, Colorado. The Sales Associate is responsible for leasing apartment homes to potential residents and always encouraging renewals while providing excellent customer service in accordance with Holland Partner Group's Core Values.

Salary range: $20.00 - $24.00 per hour, plus potential commission and bonus.

Application deadline: July 13, 2026.

Essential job functions include:

• Acting as the first point of contact at the property, providing an exceptional customer experience to all.
• Responsible for leasing apartment homes while following the Point of Sale Process including the tour, lead follow-up, application, lease file and move-in coordination in compliance with applicable laws, company expectations and procedures.
• Acting as a liaison for Residents and management, ensuring excellent communication, and maintaining documentation of all interactions and follow-up regarding Resident concerns.
• Maintaining accurate knowledge of all information regarding the lease document, community, amenities, condition of all vacant units, models and common areas.
• Working with the Sales Team to increase property income, resident retention, and lease renewals, as well as encouraging sales on other income opportunities, through the Point of Sale Renewal program.
• Collecting security deposits, rents and all other funds associated with leasing and documenting each transaction properly in the community's management software system.
• Maintaining accurate documentation and follow up on all leasing activity including, but not limited to, phone calls, guest visits, new leases and lease renewals; entering all activity into property management software daily.
• Maintaining communication with the Sales and Maintenance Teams regarding the status of units, work orders, etc.
• Promoting positive online reviews to support reputation management goals.
• Maintaining confidentiality of sensitive documents and information.
• Regularly inspecting the customer journey path (including online advertising) to ensure information accuracy and property cleanliness.
• Participating in Market Surveys, Quarterly Competitive Market Assessments and Outreach Marketing activities to support the success of the property.
• Organizing, attending and monitoring various community recreational and social activities.
• Maintaining a positive relationship with all Sales and Maintenance staff to ensure excellent inside customer service, teamwork, and accountability.
• Representing the community and Holland Partner Group in a professional manner at all times.
• Conforming to company apparel standards and setting a positive example for all Associates.
• Performing all other duties as directed and assisting the overall team effort in any way possible.

Job requirements include:

• Education: High school diploma or equivalent is required. A college degree or related coursework is preferred.
• Experience: One to two years of customer service and/or sales experience required. Retail experience is preferred.
• Knowledge, Skills and Abilities Required:
• Thorough knowledge of Landlord Tenant and Fair Housing Laws.
• Excellent communications and organizational skills.
• Ability to work in a mobile leasing environment.
• Skilled in Microsoft Word, Excel and Outlook. Yardi software preferred.
• Basic office organizational skills.
• Ability to understand and clearly explain legal and lease documents.
• Ability to work well with people and develop a positive rapport.
• Strong diplomacy skills.
• Strong verbal and written communication skills.
• Ability to accurately perform basic to intermediate mathematical functions.
• Independent decision making ability within set parameters.
• Ability to prioritize and accurately perform multiple tasks concurrently.
• Strong customer service orientation.
• This position also requires:
• Real Estate Broker/Salesperson license registered to Holland Residential, LLC's broker of record may be required.
• Successful completion of the Sales Certification process
• Ability to lift or move up to 20 pounds
• Hearing and visual ability to observe and detect signs of emergency situations
• Fluency in English both verbally and non-verbally

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.