Account Solutions Specialist- HiFi Collections

Account Solutions Specialist

At Regions, the Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past due customer accounts. Typically, this role works early-stage collections.

Primary Responsibilities

• Calls customers about early delinquency account statuses
• Works with customers to resolve account delinquency status while minimizing company interest losses
• Implements repayment plans as necessary and collects delinquent payments
• Ensures that files and paperwork are properly and accurately completed
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• May contact outside parties to collect or clarify documentation

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

Requirements

• High School Diploma or GED
• One (1) year of collections, customer service, call center, banking or related work experience

Preferences

• Collections or outside agency experience
• Financial services experience

Skills and Competencies

• Ability to follow policies and procedures
• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to work in a fast-paced environment
• Basic knowledge of consumer products
• Basic knowledge of regulatory items that apply to collections
• Detailed oriented
• Proficient in Microsoft Excel and Word
• Strong communication skills
• Strong customer service skills
• Strong organization skills

Strongly Preferred Skills

• Collections or Delinquency Resolution Experience
• Customer Service & Call Center Experience
• Payment Negotiation and Repayment Plan Experience
• Strong Verbal Communication Skills
• Ability to Work in a Fast-Paced, Metrics-Driven Environment

Ideal Backgrounds: Contact Center, Collections, Retail Banking, Financial Services Customer Support

Please note:

This position requires full-time onsite attendance for the first 90 days to ensure comprehensive training and knowledge transfer. After the initial training period, team members become eligible for a hybrid work schedule based on business needs and performance expectations.

Proximity to Salt Lake City, UT required.

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum: $37,750.00 USD

Median: $44,940.00 USD

Incentive Pay Plans:

This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please visit the provided link.

Location Details

Salt Lake City UT LOB

Salt Lake City, Utah

Equal Opportunity Employer/including Disabled/Veterans