Patient Services Representative

Medical Office Assistant

Nature of Duties: Performs various medical office tasks, including patient check-in/out, appointment scheduling, managing medical records, handling payments, and patient correspondence.

Qualifications:

1. High school diploma or equivalent.
2. Preferred knowledge of scheduling, insurance, and billing.
3. Strong communication and customer service skills.
4. Ability to learn computerized office systems.

Specific Duties:

• Answer phones, schedule and confirm appointments, check patients in/out, follow up on no-shows, and contact recall patients.
• Greet patients professionally and complete registration.
• Confirm physician schedules and assist with changes.
• Document patient flow and wait times.
• Collect co-pays, ensure insurance verification, and update demographic info for billing.
• Maintain HIPAA compliance and provide Privacy Practices to patients.
• Perform other duties as needed.

Compensation: Pay starting at ?$?17.8750. Pay will commensurate with experience.

Company Benefits:

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Accrued General Purpose Time (GPT)
• Eight company-paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Midwest Cardiovascular Institute