E-commerce Manager

CorDx a multi-national biotech organization focused on pushing the limits of innovation and supply in global health. With over 2,100 employees across the world, serving millions of users in over 100 countries, CorDx delivers rapid testing and point-of-care medical device solutions used in the detection of infectious disease such as COVID-19, pregnancy, drugs of abuse, biomarkers, and more. CorDx is at the cutting edge of technology, artificial intelligence, and data science with the goal of delivering diagnostic solutions to some of the most critical questions in healthcare Job Type: Full time Job Title: E-Commerce Manager Key Responsibilities Develop and implement a comprehensive e-commerce strategy to achieve sales and growth targets. Identify and prioritize key initiatives to enhance the online customer experience and drive conversions. Stay current with e-commerce trends, technologies, and best practices to ensure CorDx products remain competitive. Oversee the design, development, and maintenance of the e-commerce website, ensuring a user-friendly and visually appealing interface. Collaborate with the company owner, marketing team, web developers, and designers to implement website enhancements and features. Monitor website performance, troubleshoot issues, and optimize for speed and usability. Maintain tax compliance. Develop and execute digital marketing campaigns to drive traffic, increase conversions, and maximize ROI. Manage e-commerce system email marketing, social media, and other digital marketing channels to drive results and realize goals. Analyze marketing data and metrics to measure campaign effectiveness and identify opportunities for improvement. Manage the Amazon & Target online product catalog, including product listings, descriptions, pricing, and inventory levels. Work with the production and design teams to ensure accurate and up-to-date product information. Implement strategies for product merchandising, cross-selling, and upselling. Ensure a seamless and enjoyable online shopping experience for customers, from browsing to checkout. Implement customer service best practices and manage customer inquiries and issues promptly. Gather and analyze customer feedback to continuously improve the online experience Track and analyze e-commerce performance metrics, including traffic, sales, conversion rates, and customer behavior. Generate regular reports to inform decision-making and strategy adjustment. Identify and implement improvements based on data-driven insights Requirements 2–3 years of e-commerce experience, with direct responsibility managing and scaling an Amazon storefront. Experienced yet hungry, with a strong growth mindset and demonstrate a successful commercial track record of building a sustainable business. Background in online retail preferred. Demonstrated success driving sales, revenue, and profitability in a competitive e-commerce setting. Strong knowledge of online stores, e.g. Amazon & Target marketplace operations, policies, and advertising tools. Ability to build and execute data-driven strategies to grow revenue and optimize listings. Experience managing daily Amazon operations including pricing, inventory, promotions, and customer experience. Bachelor’s degree in Business, Marketing, or related field. Proficiency in Microsoft Excel and other analytics tools for tracking and reporting KPIs. Strong analytical, problem-solving, and decision-making skills. Excellent communicator, able to work independently and within a fast-paced, collaborative team. Experience with Amazon Seller Central/Vendor Central. Familiarity with Amazon PPC, DSP, and third-party analytics platforms. Experience with Amazon Seller Central/Vendor Central and Target Plus. Experience with Medical or healthcare industry is a plus. Bilingual Chinese is a plus. Medical Insurance Plan. Paid Time Off We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. #J-18808-Ljbffr