Customer Service Representative II
$25 - $26.77 per hourArtech Information Systems LLC
Job Title: Customer Service Representative II
Location: Arden Hills, MN 55112 (Hybrid Role)
Duration: 12 Months
Job ID: 19504-1 Pay Range: $25-$26.77/hr Must-Have Skills
Location: Arden Hills, MN 55112 (Hybrid Role)
Duration: 12 Months
Job ID: 19504-1 Pay Range: $25-$26.77/hr Must-Have Skills
- 2+ years of Customer Service, Administrative, or Operations experience
- Customer inquiry and issue resolution
- ERP systems (SAP, Oracle, JD Edwards, etc.)
- RMA / Product Returns processing
- Documentation and record management
- Microsoft Excel
- Strong communication and organizational skills
- Medical Device, Healthcare, Pharmaceutical, or other regulated industry experience
- Quality systems/GMP/FDA environment
- Respond to customer inquiries and maintain customer records
- Process RMAs and support product return activities
- Pull ERP reports and organize customer/product/shipment data
- Prepare and ship Field Action notification packages
- Track customer responses and maintain documentation
- Support quality compliance, continuous improvement, and special projects
Vacancy posted 4 days ago
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