Service Advisor
$41k - $62kCrowley Auto Body
Service Advisor
CROWLEY CHRYSLER DODGE JEEP RAM - Bristol, CT 06010
Salary Range $41,000.00 - $62,000.00 Base+Commission/year
Description
Crowley Auto Group is looking for a talented Service Advisor to continue our growth and provide our customers with exceptional service. Build your career and develop your professional experience with our team. The ideal candidate will flourish in a fast-paced and professional workplace.
Responsibilities
Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
What We Offer
Highly productive shop
Paid training
Shop equipped with the newest technology and equipment
Clean and professional work environment
Life Insurance
Paid Vacation
Health Insurance
401(k)
Qualifications
Quality
Focus
Productivity
Estimating
Product Knowledge
Customer Service
Problem Solving
Safety Management
$75k - $90k
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